Large experience in the Information Technology industry with more than 15 years managing Software Development and IT Infrastructure projects and directly managing teams since the end of 2017.As a Leader of high skilled Technical Support Teams, I was responsible for cascading the company's strategy and vision, driving operational excellence and supporting team members in their individual development and delivering a best-in-class customer experience to Dell's customers by developing a customer-centric (obsessed) mindset.Previous experience as Program and Project Manager for Software development and IT Infrastructure for private and public companies, including mission critical solutions and highly sensitive customers that demanded multifunctional teams and a strong communication with customer, sales team, logistics, and other stakeholders in a way to ensure customer satisfaction, scope and costs adherence and efficient resources allocation.Hands On knowledge sharing professional working as professor for post-graduation courses since 2009 on Project Management and Business Processes areas.Active volunteer participation at PMI since 2009 contributing to the local chapter - PMI Rio Grande do Sul - in many executive positions including the one as President in 2017/2018 term when we hosted PMI Brazilian Congress with more than 1200 attendees for 3 days. Nowadays contributing as Advisory Board President.A dual citizen of Brazil and Italy, I hold a Master´s in Business from Pontifícia Universidade Católica do Rio Grande do Sul, MBA in Business and People Strategic Leadership and Bachelor in Business both from Escola Superior de Propaganda e Marketing.Certified Project Management Professional (PMP®) by PMI; Human Change Management Professional (HCMP®) by HCMI; Certified Scrum Master (CSM®) by Scrum Alliance; ITIL® from Axelus.