Murilo Henrique Bellini Email & Phone Number

São Paulo, Brasil

• Technical Troubleshooting and Support:
• Specialize in troubleshooting and resolving a wide range of technical incidents, involving diverse software, networking, and hardware environments, for Atlassian's customers and partners.
• Engage in detailed root cause analysis to solve high-technology system, environment, infrastructure, and application issues.
• Provide legendary support to improve customer experiences with Atlassian products, ensuring high satisfaction… Show more Technical Troubleshooting and Support:
• Provide legendary support to improve customer experiences with Atlassian products, ensuring high satisfaction levels.Customer Interaction and Problem Solving:
• Directly interact with customers to understand and address their technical problems, deploying analytical and complex problem-solving skills to ensure swift resolutions.

São Paulo, Brasil

• Interact with customers to solve their problems, digging into complex issues;
• Troubleshooting in high technology systems, environments, infrastructures, and applications with root cause analysis process
• Improve customer's experience with their products by providing legendary support

São Paulo, Brasil

• Troubleshoot and resolve various technical incidents for Acronis’ customers and partners involving various software, networking, and hardware environments;
• Provide technical advice and help train and mentor junior team members by sharing your technical expertise and best practices;
• Stay up to date with the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications).

Jundiaí, São Paulo

• IT infrastructure automation through DevOps methodology (Ansible, Docker, Gitlab)
• Acting as PO (Product Owner) of projects, interacting directly with the customer to understand requirements, activity planning and deadlines.
• Acting as system administrator of SCADA (Supervisory Control and Data Acquisition) projects on Unix/Linux and Windows environments;
• Configuration and management of convergent/hyperconvergent solutions, virtualized environments and network infrastructure;

Jundiaí, São Paulo

• IT infrastructure administration (hardware and software);
• Infrastructure monitoring (Zabbix);
• Infrastructure virtualization (VMware);
• Firewall management and configuration;

Master Of Business Administration - Mba, Cyber Security Forensics, Ethical Hacking & Devsecops

Bachelor, Computer Engineering