Murilo Henrique Bellini Email & Phone Number

São Paulo, Brasil

Technical Troubleshooting and Support:• Specialize in troubleshooting and resolving a wide range of technical incidents, involving diverse software, networking, and hardware environments, for Atlassian's customers and partners.• Engage in detailed root cause analysis to solve high-technology system, environment, infrastructure, and application issues.• Provide legendary support to improve customer experiences with Atlassian products, ensuring high satisfaction… Show more Technical Troubleshooting and Support:• Specialize in troubleshooting and resolving a wide range of technical incidents, involving diverse software, networking, and hardware environments, for Atlassian's customers and partners.• Engage in detailed root cause analysis to solve high-technology system, environment, infrastructure, and application issues.• Provide legendary support to improve customer experiences with Atlassian products, ensuring high satisfaction levels.Customer Interaction and Problem Solving:• Directly interact with customers to understand and address their technical problems, deploying analytical and complex problem-solving skills to ensure swift resolutions.• Work closely with customers and partners to navigate through their technical landscapes, delivering solutions that are both effective and sustainable.Collaboration and Knowledge Sharing:• Contribute to internal knowledge bases, documenting troubleshooting steps and solutions for common problems to streamline the support process and aid in the rapid resolution of future incidents.• Collaborate with cross-functional teams within Atlassian to drive product improvements, based on customer feedback and support experiences, fostering a culture of continuous improvement and customer-centric innovation.Mentoring and Leadership:• Actively mentor junior team members, guiding them through complex technical issues and fostering their professional growth.• Lead by example, sharing technical expertise and best practices to enhance team skill sets.Continuous Learning and Industry Awareness:• Stay abreast of the latest industry changes, trends, and technological advancements. • Engage in continuous personal and professional development to maintain and expand technical expertise, thereby enhancing the support quality and innovation Atlassian delivers to its customers. Show less

São Paulo, Brasil

• Interact with customers to solve their problems, digging into complex issues;• Troubleshooting in high technology systems, environments, infrastructures, and applications with root cause analysis process• Improve customer's experience with their products by providing legendary support

São Paulo, Brasil

• Troubleshoot and resolve various technical incidents for Acronis’ customers and partners involving various software, networking, and hardware environments;• Provide technical advice and help train and mentor junior team members by sharing your technical expertise and best practices;• Stay up to date with the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications).

Jundiaí, São Paulo

• IT infrastructure automation through DevOps methodology (Ansible, Docker, Gitlab)• Acting as PO (Product Owner) of projects, interacting directly with the customer to understand requirements, activity planning and deadlines.• Acting as system administrator of SCADA (Supervisory Control and Data Acquisition) projects on Unix/Linux and Windows environments;• Configuration and management of convergent/hyperconvergent solutions, virtualized environments and network infrastructure;

Jundiaí, São Paulo

• IT infrastructure administration (hardware and software);• Infrastructure monitoring (Zabbix);• Infrastructure virtualization (VMware);• Firewall management and configuration;

Master Of Business Administration - Mba, Cyber Security Forensics, Ethical Hacking & Devsecops

Bachelor, Computer Engineering