Creating new business opportunities for our 3D Metal Printing segment

• Responsible for the development and deployment of the service strategy for Philips handheld diagnostics business (incl. service strategy with partners and distributor channel)• Setup, implement and drive continuous improvement of the service delivery including helpdesk and field service engineer activities• E2E processes design, implementation & improvement from customer orders, planning and service delivery• Implementation and management of KPIs for the Customer Service department: Product Failure Rate, Complaint and Feedback Handling, Field Change Orders, Customer Satisfaction, Swap and Returns, Bench Repair, Installed Base Management • Project manager for the implementation and integration of supply chain and manufacturing (including integration of factory and commercial SAP systems within Philips)• Always thrive to deliver excellent customer services on a global scale for the commercialized medical devices and systems, ensuring customer satisfaction and business efficiency • New product introduction in the service area• Effectively engage with Philips markets and service leaders to ensure alignment throughout the country rollout plan of medical devices

Philips University Program Global Training Manager & Customer Services Workstream Lead:• Responsible for designing the service delivery model of the Philips University organization in partnership with the PPS organization (HR Operations organization)• Drive global implementation of PPS Tooling (HR Portal, Case Management System & Telephony)• Driving the creation, delivery, and improvement of training materials for end users • Deliver training sessions for relevant Philips University stakeholders

Service Delivery Model Subject Matter Expert – HR Simplified ProgramGlobal lead representation of HR service delivery model implementation in various countries: • Implemented the HR service delivery model in 25 countries and for 120.000 employees. Monitor and track progress of country activities according to the project rollout plan.• Digitalization of over 119.986 employee files accessible via the new e-Filing system • Simplification of the HR processes across Philips: 99 common processes designed and validated in the 25 countries. 1444 local processes identified and mapped in a consistent manner according to new global HR process framework• Improved agility of back-office HR operations through the establishment of 5 HR Shared Service Centers in regional locations Set up of 5 HR Shared Service Centers Provided training to country HR organization on: the new SDM model and ways of working• Provide training to country PPS (Philips People Services - HR organization) and HR admins on the new SDM model and also on the contact center tool (CMS) to be used as part of the new ways of workingGlobal lead for implementing global HR Content structure on Country HR Portals in various countries: • Monitor and track progress of country activities according to the project rollout plan• Selection and publishing of the appropriate content on the HR Portal (SharePoint based)• Provide general support and subject matter advice for all HR Content project activities• Creation of Shared Service Center FAQs: gather and update all global and local knowledge relevant to the Shared Service Center for every newly implemented country• Develop training material and provide training on HR Content management and ways of working to Shared Service Center employees

Project Management Officer and Document Management Owner – HR Simplified Program• Management and maintenance of the overall program documentation and information available for team members and stakeholders • Set up a customized project management SharePoint Site• Provision of an auditable track, including ownership for all program documentation and knowledge management• Process support IM: Mapping of International Mobility processes and deliver project items on tight deadlineo Ad-hoc support on various implementation activities of the Crown project (Relocation services provider for Philips Expats)

• Project management activitiesSetting up and maintenance of the project SharePoint.• Management and maintenance of the overall program documentation and information available for team members and stakeholders. • Central coordination to develop communication plan and packages

HR Administrator Germany (Admin & Payroll)• Cover vast scope of HR services to German employees and managers: answering of general HR queries, generation of templates, and standard contracts, and execution of leaves and payroll procedures. • Creation and analysis of monthly HR reports on Ericsson Germany employee population. • Processing of time and attendance requests in SAP HR.

Global Learning Program Manager Officer• Release of a new learning catalog: information gathering from different sources and development of categorization. • Logistics and coordination support for the talent pipeline programs for Philips high and top potential executives (Inspire, Octagon and Executive Induction Training Programs)• Support in the Philips learning priority programs for the year 2009, creation of reports and analysis with function curricula owners to establish Philips learning priorities.