Responsible for the entire company's operations chain, aiming to improve efficiency, productivity, customer satisfaction, and operational margin, with indirect leadership of over 30 people.Key responsibilities:- Ensure the company's operational margin- Reduce churn rate and ensure achievement of this target- Ensure achievement of NPS and eNPS- Develop and empower direct leaders- Seek and implement new methodologies, tools, and processes to optimize team efficiency and productivity

Move tools, people, and resources towards the client's objectives, ensuring that project activities are completed efficiently and within the set deadlines, with positive satisfaction and results towards the goal.Responsible for major accounts such as: Stone, Lenovo, Motorola, BOSCH, Zoop, Pagar.me, Equals, Euler Hermes (Allianz), PARS (Adobe), OMID, Accruent, IUGU, Edenred, Americas Health, Park Idiomas, and Bolt Energy.Key responsibilities:- Ensure efficiency, productivity, and operational margin of the squad and projects.- Ensure project performance (NPS and goals achieved).- Ensure that the strategic planning proposal and defined goals are coherent for the project's success.- Ensure the professional development of the squad.- Be creative and innovative in actions and seek to implement them together with the client;- Ensure quality in the project team's deliveries and defend it to the client.- Be the spokesperson for the strategy and results of the projects.- Identify cross-sell and up-sell opportunities and contract renewal.

Responsible for prospecting, negotiation, business opportunity presentation, problem solving, sales agreement, diagnosis and demands anticipation.

Interaction with customers, bookings administration, cash flow and daily operation, as well as operation and infrastructure maintenance. Also responsible for social media management.

Responsible for prospecting, coordinating and maintaining partnerships with freight carriers in order to insure a balance in the company's commercial conditions, costs and revenues, to achieve an efficient and effective operation and maintain a competitive edge in the market. Also responsible for achieving and maintaining the required standards of service and the contribution margin expected by the stakeholders.Creation of several KPIs to define goals, resulting in increased performance and employees's commitment to the organization's objectives.Prospecting and training of carrier partners to provide excellence in freight services and assertive information, resulting in a better performance and service level above the organization's goal (97.5%)

Responsible for achieving high level of satisfaction in customer service; promote new business; provide creative and intelligent solutions in the execution of logistics processes offering excellence in the service level; generate competitive proposals to customers thus enabling the maximization of volumes and profitability in the operations.Constant contact with customers to guarantee high level of satisfaction in service and operations, always above the organization's goal (91%). Creation of new horizontally business opportunities , with increase of the monthly organization's revenue.

Creation and optimization of virtual stores (e-commerce)Strategic sales planning, social media management and financial planning.Creation and development of customer relationship management program.

Creation, development and closing of actions and internal and external marketing campaigns.

Development of internal and external projects, preparation of proposals, customer service, execution and control of the relationship marketing project, goals tracking, preparation and implementation of internal and external communication plan, event planning.

Acting in the sector of repurchase, making the conference of bank and repurchase extracts, carry out bank reconciliation, settle pending.

Invoicing medical bills, data input and control of revenues and expenses in financial spreadsheets, purchasing and inventory control, issuing invoices, payment of employee's salaries and benefits and banking services.