• Broad understanding of the HR Shared Services Center operations.• Assess employee’s need(s) and resolve with established service level agreements and according to procedures orescalate as appropriate. • Responsible for managing and accurately collecting very sensitive and confidential information.• Guide employees in navigating through employee self-service and manager self-service functionality in Workday and troubleshoot non-technical inquires. • Enabling the Shared Services team to be knowledgeable of all HR system functionality.

▪ Managed large amounts of inbound and outbound calls in a timely manner▪ Assist as many customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention▪ Identified customers’ needs, researched every issue, and provide solutions▪ Built sustainable relationships and engaged customers by taking the extra mile▪ Maintain relationships with suppliers and both internal and external clients▪ Train new employees in data entry, how to converse with customers and new technologies▪ Follow company guidelines with FDM4 system

▪ Utilized box office software: Archtics, Axis, and Veritix▪ Ability to make accounts for guest to sell tickets over the phone and in person▪ Offered Guest with the best seating by telling them how each theater is different and pointing out different point of views and understanding their circumstances▪ Accepted and processed customer payments in cash, credit card and checking for validity▪ Managed the register in accordance with Ticketmaster guidelines▪ Acknowledged customer issues and resolve their issues, or request quickly and efficiently to the guest satisfaction▪ Assisted guest in understanding their available options and assist them in selecting the right service plans for their needs

▪ Led a team of 10+ employees to consistently meet sales and service goals▪ Hired, trained and developed new employees, based company changes▪ Administered weekly staffing and payroll processing including scheduling, and time sheet verification▪ Managed stock levels and made key decisions about stock control▪ Ensured that merchandise shipments have been received and displayed within the company’s expectations▪ Worked on staffing duties such as interview potential staff members, conducted appraisals and performance reviews, and provided or organized training and development▪ Scheduled staff accordingly while making sure to stay in company budget