Responsable Réception et réservations hôtel et restaurant Coordination et suivi des événements business et privés

The Leading Hotels of The WorldEnsuring maximum guest satisfaction, through planning, organizing and controlling the Concierge operation and administrationAssist the Chef Concierge in managing the Concierge Promote the facilities to generate up-sell and cross-sell

Create and update menus for events and update hotel website Ensure effective communication and support to operational departmentsMaintain regular activities and updates rates and informationOrganisation of Weddings and functions groups liaising with F&BConduct Site inspections, generate contracts and invoices

Period of training Master IPAG Markeitng and Communication Benchmarking, competitors analisisDevelopped and implemented action to increase on-site revenueUnify on-site graphics : implemented new graphics with a designerCoordinate the Site inspectionsCreating and editing borchures, flyersAnalisis of statistics reportsWriting weekly report on duty Assisting the daily morning meetingsAssisting the General Manager in daily operationsFollowing up… Show more Period of training Master IPAG Markeitng and Communication Benchmarking, competitors analisisDevelopped and implemented action to increase on-site revenueUnify on-site graphics : implemented new graphics with a designerCoordinate the Site inspectionsCreating and editing borchures, flyersAnalisis of statistics reportsWriting weekly report on duty Assisting the daily morning meetingsAssisting the General Manager in daily operationsFollowing up e-mailCommunity Management: Social Medias Facebook, Instagram E-reputation: TripAdvisorDuty Management Show less

- To ensure Front Office duties respecting AC Hotels procedures- Provided excellent customer satisfaction, Improved the ability to promote a service - Improved knowledge of OPERA - To assist in dealing with customer complaints seeking solutions- Generated upsell and enrolled new customers to Marriott Rewards Program (goal achieved)- Cashier transactions : Guest payments , billing operations- Conciergerie tasks : Make reservations for shuttle , taxis… Show more - To ensure Front Office duties respecting AC Hotels procedures- Provided excellent customer satisfaction, Improved the ability to promote a service - Improved knowledge of OPERA - To assist in dealing with customer complaints seeking solutions- Generated upsell and enrolled new customers to Marriott Rewards Program (goal achieved)- Cashier transactions : Guest payments , billing operations- Conciergerie tasks : Make reservations for shuttle , taxis and restaurants providing information Show less

- Welcoming guests providing an efficient service respecting the standards LQA (Leading Quality Assurance) - Ensure and maintain a high quality of service - To meet customer needs using e-mail, telephone and booking systems- To deal with complaints and solve the problems as quickly as possible

Chef de Rang Pavillon beachSummer Restaurant

Internship in Food and Beverage Department :Waiter gourmet restaurantRoom-service

First year of studies in HospitalityInternship in Reception , Housekeeping, Restaurant and kitchen