Fabrice Faure Email & Phone Number

France

Rennes, Bretagne, France

Charols

France

Responsable Réception et réservations hôtel et restaurant Coordination et suivi des événements business et privés

Dinard

The Leading Hotels of The WorldEnsuring maximum guest satisfaction, through planning, organizing and controlling the Concierge operation and administrationAssist the Chef Concierge in managing the Concierge Promote the facilities to generate up-sell and cross-sell

Guernesey

Create and update menus for events and update hotel website Ensure effective communication and support to operational departmentsMaintain regular activities and updates rates and informationOrganisation of Weddings and functions groups liaising with F&BConduct Site inspections, generate contracts and invoices

Tanzanie , Zanzibar

Period of training Master IPAG Markeitng and Communication Benchmarking, competitors analisisDevelopped and implemented action to increase on-site revenueUnify on-site graphics : implemented new graphics with a designerCoordinate the Site inspectionsCreating and editing borchures, flyersAnalisis of statistics reportsWriting weekly report on duty Assisting the daily morning meetingsAssisting the General Manager in daily operationsFollowing up… Show more Period of training Master IPAG Markeitng and Communication Benchmarking, competitors analisisDevelopped and implemented action to increase on-site revenueUnify on-site graphics : implemented new graphics with a designerCoordinate the Site inspectionsCreating and editing borchures, flyersAnalisis of statistics reportsWriting weekly report on duty Assisting the daily morning meetingsAssisting the General Manager in daily operationsFollowing up e-mailCommunity Management: Social Medias Facebook, Instagram E-reputation: TripAdvisorDuty Management Show less

Juan-Les-Pins

- To ensure Front Office duties respecting AC Hotels procedures- Provided excellent customer satisfaction, Improved the ability to promote a service - Improved knowledge of OPERA - To assist in dealing with customer complaints seeking solutions- Generated upsell and enrolled new customers to Marriott Rewards Program (goal achieved)- Cashier transactions : Guest payments , billing operations- Conciergerie tasks : Make reservations for shuttle , taxis… Show more - To ensure Front Office duties respecting AC Hotels procedures- Provided excellent customer satisfaction, Improved the ability to promote a service - Improved knowledge of OPERA - To assist in dealing with customer complaints seeking solutions- Generated upsell and enrolled new customers to Marriott Rewards Program (goal achieved)- Cashier transactions : Guest payments , billing operations- Conciergerie tasks : Make reservations for shuttle , taxis and restaurants providing information Show less

Vence

- Welcoming guests providing an efficient service respecting the standards LQA (Leading Quality Assurance) - Ensure and maintain a high quality of service - To meet customer needs using e-mail, telephone and booking systems- To deal with complaints and solve the problems as quickly as possible

Imperial Garoupe***** Antibes

Chef de Rang Pavillon beachSummer Restaurant

Monte Carlo Beach Relais&Chateaux - Monaco

Internship in Food and Beverage Department :Waiter gourmet restaurantRoom-service

La Baule

First year of studies in HospitalityInternship in Reception , Housekeeping, Restaurant and kitchen

Master'S Degree, Marketing Btoc

Activities and Societies: Project Management : Association IBS Music : Secretary Creating and managing a musical event to promote the IPAG.

English Courses

Activities and Societies: English Courses and Exam preparation for 5 months

Bachelor'S Degree, Hospitality And Tourism Management, Graduated

Academic Courses : Hospitality Management Marketing and Communication for Hospitality Human Resources Oenology Food and Beverage courses.

High School Diploma, Economy

Activities and Societies: Elected to represent the class With distinction

Bachelor'S Degree, Hospitality