Fabrice Mulangu, Mba, Cisa, Itil, Csm Email & Phone Number

Democratic Republic Of The Congo

Kinshasa, Kinshasa, Congo (DRC)

Kinshasa, Congo (DRC)

• Provided support to programs and oversaw and coordinated HR, Procurement and Logistics, IT, Grant, Fleet and Security
• Worked closely with Finance and Program in the development and planning of projects, coordinated with involved stakeholders on the development of budget for staffing, facilities and other administrative needs.
• Provided leadership and oversight on Human Resources and ensured that our processes and policies are aligned to major donor’s such as USAID. Updated salary scale, oversaw internal affairs, resolved administrative and.
• Implemented Agile methodology across the organization and ensure that all projects use SCRUM

Kinshasa

• Reviewed and approved the annual strategy of Vision Funds as well as the targets such as Portfolio at Risks, Deposits, number of clients, the number of families and children positively impacted, etc.
• As Audit and Risk Chairman, provided oversight of the Internal Audit division and approved the audit plan of the year
• Ensured that the CEO and his team address all findings and implement the recommendations brought forth by the audit team
• Managed internal relationships between the audit team and CEO and ensure good collaboration
• Followed up on investigation cases and ensured that actions were taken to prevent similar cases from happening
• Approved donations and loans received from various institutions including USAID based organizations, NGOs and ensured that all repayments are done in compliance with agreements

Kinshasa

• Drove strategic projects along with business units’ directors in the goal of delivering results to the organization to keep the business sustainable
• Led program of implementing new KYC (Know Your Customer) solution to improve the onboarding process of new customers while remaining compliant to Telecom regulators and the Central bank for Mobile banking
• Monitored investment funds authorized by HQ and worked closely each business unit to ensure they utilize their funds as the schedule stipulates
• Provided support to the regional operations, deep end of Congo and Kinshasa by engaging with the Network, Supply Chain, Marketing, Corporate and Pricing teams and service provider and consumers
• Served as a close advisor to the Managing Director and provided useful insights from the ground to help the MD make strategic decisions.
• Led projects using SCRUM approach for strategic projects in markets such as Kinshasa, Katanga and Goma and had mobilized a cross-functional team composed of Sales, Supply Chain and network to drive and make this.

• Headed the Risk Management division in its mission of identification of internal and external risks that can potentially negatively affect the organization
• Ensured their highest quality, all commercial products are assessed prior their launch to ensure all potential risks are mitigated

Dallas/Fort Worth Area

Provided accounting/ tax services to individuals and small businesses

Dallas/Fort Worth Area

• As Audit Manager
• Provided guidelines on the development of policies and procedures in accordance of the ISO 270001
• Developed risk assessment for each line of business and systems including SAP
• Conducted vendor risk assessment and respond to customer audits
• Developed security awareness training to be administered to all existing and new employeesAs PMO
• Developed procedures, templates to help manage and track projects from the initiation to close

Dallas, TX

• Project Management, IT audits, Sarbanes-Oxley, SOC audits and risk assessmentsKey Role
• Conducted audit in various industries (including Telecom, Banks, Retails and Oil and Gas) following globally accepted principles and guidance for respective industries and fields.
• Conducted SOX audits and reviewed the change management processes, tested the backup controls, reviewed the logical security and the security administration
• Conducted risk assessment for clients to help identify high risk business units for upcoming audits
• Presented findings and provided recommendations to Decision Makers such as CEO’s, CIO’s, CFO’s, Risk Assurance Vice Presidents and received their feedbacks

Dallas/Fort Worth Area

• Optimized internal cost by conducting portfolio analysis for clients using resource capacity management approach
• Managed projects focused on improvement of internal processes leading total business transformation
• Spearheaded several proactive review of all internal processes efforts using COBIT methodologies and ITIL framework to ensure those current processes and methodologies are compliant to organizational policies

Dallas/Fort Worth Area

• Provided PMO, and Project Management solution consulting, best practices, and creative solutions to meet customer needs.
• Assisted organization while going through the M&A by assessing the inventory assets, the asset management process and data reconciliation
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

Dallas/Fort Worth Area

• Supervised and trained people and ensured each one of them performed at the expected level and/or above average
• Worked in a call center environment and served as escalation to resolved customers’ issues related to networks, hardware and billings to ensure customers’ satisfaction, revenue increase and business continuity
• Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
• Ensured each agents provide excellent customer service to callers and potentially offer additional service to increase revenue

Mba, Business Administration

Bachelor'S, Electrical Engineering

Activities and Societies: IEEE NSBE

Strategic Management

These studies help me contribute to the big picture of my organization and remain competitive in today's global marketplace by building a.