Fabrício Kelmer Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

American large sized OOH company with presence in US, Europe, Asia and Latin America.

São Paulo, Brasil

American large sized OOH company with presence in US, Europe, Asia and Latin America.My main activity is to provide network support in three languages for people in Latin America, maintaining network and cloud infrastructure.- Member of Excellence Center – Network Team.- Responsible for designing, implementing, maintaining and developing network and cloud infrastructure.- Troubleshoot daily issues.- Create connectivity design for network and cloud infrastructure.- Development of network and cloud documentations.- Supporting and performing L3 support to all offices on Latin America (4 countries – 12 offices).- Working along with Latin American cyber security team to guarantee company’s security.- Working along with Clear Channel Outdoor of America network and cyber security teams to design, implement, maintain and develop network infrastructure for external assets.- Working with network devices and tools like: Cisco ASA 5506, Cisco Firepower, Firewall Juniper SSG5, and FortiGate, Cisco Routers IR Series, Cisco Switches Catalyst 9200 / 3850 / 2960, HP Switches 5120 / 2620 / 1920, 3Com Switches, Aruba Wireless Virtual Controllers and Access Points, Meraki Access Points, Ubiquiti Access Points, Cisco ISE, Sierra Wireless Routers, PepLink Routers, Teltonika Routers, Mikrotik Routers.- Working with servers like: VMWare, Windows 2008 Server, Windows 2019 Servers, Linux CentOS.- Working with AWS services like: EC2, VPC, S3, CloudFront, Lambda, Certificate Manager, IAM.- Working with applications like: WhatsUp Gold, PRTG, ZenDesk, Okta, Kiwi Syslog, Kiwi CatTools.- Working with services and technologies like: DHCP, DNS (external), FTP, SFTP, NTP, IIS, RDP, 802.1X, SNMP, SSL/TLS, SSH, SSLVPN, Wireless, sponsored guests, RADIUS, TACACS.

Vitória

ISH is a Brazilian IT company focused on Cybersecurity, Infrastructure Services and Cloud Computing with clients spread across Latin America.My main activity is to work on the Security Network Operation Center providing support to clients’ infrastructure.- Troubleshooting issues for costumers.- Implement any changes to costumers following Network and Security requirements.- Develop documentations and templates.- Working with Partners to provide solutions to clients’ infrastructure.- Working with network devices like: Extreme Switches, Enterasys Switches, Firewalls Juniper (SSG and SRX), Fortinet, CheckPoint, Forcepoint NGFW, SonicWall, F5 load balancers, Aruba Switches and Wireless devices, Aruba ClearPass.

Belo Horizonte E Região, Brasil

American large sized multinational services company.My main activity is to help coordinate the activities of the Technical Network staff of 12+ offices in Brazil, serving local and remote end users, helping maintaining and building the infrastructure for new projects and new branch offices.- Member of Accenture Brazilian Network Team.- Responsible for organizing and distributing Incidents and Request tickets.- Providing reports for the network Incidents and Requests.- Responsible for keeping the quality of services according with the defined SLAs.- Responsible for IPAM for Brazilian Subnets inside of Accenture.- Troubleshooting daily issues with SLA agreements for costumers around Brazil.- Design and implement any changes to costumers following Network and Security requirements and standard policies.- Design and implement solution for internal projects.- Create Connectivity Design for offices and internal projects.- Develop templates and documentations.- Supporting and performing L3 support to all offices around the country (12+ offices).- Working with network devices like: Cisco ASA 5510, Firewall Juniper SSG, SRX and Fortigate, Cisco Routers 1800 / 2800 / 1900 / 2900 / 3900 / 3300 / 3400 Series, Cisco Switches Catalyst 4500 / 3750 / 2960 / 3560 / 3850, Juniper Switches EX4300 / EX2200, BlueCoat S200 /S400, Aruba Wireless Controllers and Access Points.

Belo Horizonte E Região, Brasil

American large sized multinational services company.My main activity is to coordinate the Technical Support staff of 4 offices in Brazil, serving local and remote users, project setups and assets management.- Provide ongoing technical support and maintenance of production (remote and on-site) and configured services running on different platforms (operating within a defined operating model and processes).- Provide hardware or software support and implement the technology at the operating system level in all areas of server and network, and specific software solutions, specific brands and suppliers. The work includes L1, L2 and L3 support, basic, intermediate and high level support.- Provide reports to various departments/areas/projects depending on the demand.- Answer to local and abroad teams, on all IT subjects.- Coordinate resilience tests and compile the results to the BCM team.- Ensure that all workstation and laptops are compliance with the security standards.- Participate on internal and external audits.

Belo Horizonte E Região, Brasil

American large sized multinational services company.My main activity was to coordinate the Technical Support staff of Belo Horizonte's office - Brazil, serving local and remote users, project setups and assets management.- Provide ongoing technical support and maintenance of production (remote and on-site) and configured services running on different platforms (operating within a defined operating model and processes).- Provide hardware or software support and implement the technology at the operating system level in all areas of server and network, and specific software solutions, specific brands and suppliers. The work includes L1, L2 and L3 support, basic, intermediate and high level support.- Provide reports to various departments/areas/projects depending on the demand.- Answer to local teams, on all IT subjects.- Ensure that all workstation and laptops are compliance with the security standards.

Barbacena - Minas Gerais

Brazilian mid sized ribbon company.My main activity was IT Leadership, supporting local and travelling users.- Network and Server management.- Installation and maintenance of servers, workstations and printers.- Support and configuration of ERP (RM from Totvs).- SQL Server 2005/2008.- Backup routines and scripts.- L1, L2 and L3 technical support (hardware and software)- Landline, mobile and voIP management.- Support and configuration of PBX.

Ouro Branco - Minas Gerais

Brazilian mid sized cement company.My main activity was IT Management, supporting local and remote users.- Network and Server management.- Active Directory (2003 Server environment).- Exchange Server 2003.- ISA Server 2004/2006.- Support and configuration of ERP (Datasul from Totvs).- Progress (programming language).- Symantec Antivirus.- Backup routines and scripts.- IT procurement.- L1 and L2 technical support (hardware and software)- Landlines and mobile management- Support and configuration of PBX.

Belo Horizonte E Região, Brasil

Brazilian large sized multinational IT company.Temporary job for FIAT SA and Global Value Solutions (IBM Brazil).- L1 and L2 technical support.- Inventories- Computers configuration.- Computers replacements.