Fabrizio Vena Email & Phone Number

As the Content and Communication Lead at TravelPerk, I have over ten years of experience managing internal communication and maintaining the knowledge base for the Customer Care department. I lead a creative and efficient team that drafts processes, announces changes, publishes news and alerts, measures compliance, sends reminders, and manages feedback. My core competencies include employee training, business process, project management office, content management system, and knowledge base. At TK, I built the foundations of a new Content and Communication department, launched a new KB system, supervised and mentored a team of specialists, designed style guides and glossaries, ran content reviews, built automation, and launched major improvements to our internal communication strategy.I am passionate about delivering high-quality content and communication that supports the company's goals and vision. I like challenges and welcome new experiences. I am motivated by the opportunity to enable efficiency and accuracy in the Customer Care team, and to contribute to the growth and success of TravelPerk, a leading company in the travel industry.

Listed skills include Project Management, Call Centers, Team Management, Customer Service, and 39 others.