Fabrizio Piras personal email
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100% service driven towards guest satisfaction, over two decades within the hospitality industry, most of which were spent working in London.My natural passion to offer an outstanding service gave me the strength and the motivation to gain experience and grow up in the hospitality industry, achieving the necessary skills to provide unique tailored services to my clients. I am an enthusiastic knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.Computer-literate with extensive software proficiency covering wide variety of applications and resourceful team player who excels at building trusting relationships with customers and colleagues.
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Front Office ManagerLe Dune Piscinas Mar 2024 - Jul 2024Sardinia, Italy -
Room Division ManagerSud Company S.R.L. May 2023 - Jun 2023Pula, Sardinia, ItalyI joined the Flamingo Hotel Resort in the pre-opening and opening of its sister property Mare Pineta Hotel. After being closed for almost 3 years since the impact of Covid, the hotel was fully renovated and reopened to the public in June 2023. Being part of the reopening team, I was responsible for setting up the procedures and workflow of the Front of House, Housekeeping and Engineering department, liaising with the F&B Director I assisted in managing the daily operations while reporting directly to the GM of the Flamingo Resort. -
Room Division ManagerNoha Lifestyle Hotel May 2022 - Oct 2022Pula, Sardinia, ItalyResponsible for managing the Front Desk, Engineering, and Housekeeping departments, as well as taking care of the reservations for this recently renovated 15-bedroom Adults-Only Lifestyle Hotel. Supervising and coordinating the Kitchen, Restaurant and Bar when the Management was away.In charge of creating the new SOPs for the Front Desk, I was also responsible for monitoring the customer satisfaction index, helping the property to achieve scores of 9.4 on cleaning and 9.5 on staff on Booking.com, and “Excellent” rating on TripAdvisor. -
Head ConciergeEdition Jan 2017 - May 2021London, United KingdomEDITION Hotels marked a new chapter in the lifestyle hotel story. The brand is conceived by Ian Schrager in a partnership with Marriott International. It combines the personal, intimate, individualized and unique lodging experience that Ian Schrager is known for, with the global reach, operational expertise and scale of Marriott. This delicate balancing act encompasses not only great design and true innovation, but also great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings…“all under one roof”. -
Luxury Experience DesignerQueen Of Clubs Lifestyle Luxury Services Ltd Apr 2015 - Jan 2017London, United KingdomI temporary left the hospitality business to work for Queen of Clubs, a luxury concierge business focused on delivering high end travel solutions to discerning clientele. With offices in London, Paris, Ibiza and Italy, its main services include transportation, ticketing to sold-out events, bespoke tours as well as hotel and restaurant reservations. -
ConciergeHotel Café Royal Jan 2014 - Apr 2015London, United KingdomUpon my return to London I joined the Concierge Team at the Hotel Cafe’ Royal, a 160-bedroom luxury hotel located near Piccadilly Circus. Working on 12-hour shifts, I was responsible for managing the desk whenever the Head Concierge was off duty, reporting directly to him and managing and coordinating a team of 5 Doormen and 8 Luggage Porters. -
Head ConciergeHotel Flamingo Sardinia Apr 2012 - Oct 2013Sardegna, ItalyEmployed as Head Concierge in these complex of 2 hotels. The Flamingo Hotel Resort is a 180 bedrooms 4* beach hotel and its sister hotel Mare Pineta a 64 rooms 3* hotel.Responsible for managing and coordinating the day and night operations of a team of 6 porters, I was the guest unique point of contact, taking care of all their travel arrangements, car hire, tours, excursions and restaurant bookings. -
ConciergeThe Cumberland Hotel Dec 2009 - Feb 2012London, United KingdomEmployed as a Desk Concierge for 2 years. The Cumberland Hotel was one of the biggest and busiest hotels in London, with over a thousand bedrooms and a peak guest turnover of 700+ bedrooms during the weekends.
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Concierge / Duty ManagerCrowne Plaza London Kensington Dec 2004 - Dec 2009London, United KingdomInitially employed as luggage porter at the former Holiday Inn Kensington, a busy 162 room hotel located in the heart of Kensington. Promoted to Desk Concierge in January 2006, I then joined the duty management team in 2007 and have performed a weekly duty manager shift since then. During the renovation project for the hotel to be rebranded to Crowne Plaza, I personally assisted the Head Concierge in creating the Standard Operating Procedures for the department (400+ docs with an accurate methodology of the tasks performed daily within the concierge department) to facilitate the training, development and consistency of all team members. -
Concierge / Front Office AgentHotel Flamingo Sardinia Apr 2004 - Oct 2004Sardegna, ItalyEmployed as Concierge / Front Office Agentrensponsibilities included C/I , C/O, cash handling, reservations and night auditor shifts.
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Luggage Porter / Desk ConciergeHotel Flamingo Sardinia Jun 2000 - Oct 2003Sardegna, ItalyDesk Concierge
Fabrizio Piras Skills
Fabrizio Piras Education Details
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Hotel Front Office CertificateFront Office Certificate -
Liceo ClassicoLyceum Diploma
Frequently Asked Questions about Fabrizio Piras
What is Fabrizio Piras's role at the current company?
Fabrizio Piras's current role is Reception ManagerLes Clefs d’Or Concierge.
What is Fabrizio Piras's email address?
Fabrizio Piras's email address is fa****@****ail.com
What schools did Fabrizio Piras attend?
Fabrizio Piras attended Hotel Front Office Certificate, Liceo Classico.
What skills is Fabrizio Piras known for?
Fabrizio Piras has skills like Hotels, Hospitality, Hospitality Industry, Front Office, Guest Service Management, Hospitality Management, Tourism, Concierge Services, Rooms Division, Hotel Management, Resorts, Customer Service.
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Fabrizio Piras
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Fabrizio Piras
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