Fachri Ramadhan Email & Phone Number

• Monitoring and ensure the quality of Go Live project from Activation Team is in accordance with the SOP ( QC Check setup and MR Training Competency Form )
• Review chat from user Talenta to Customer support is in accordance with the SOP and Service Excellence
• Developed and implemented a customer support protocol that improved customer service quality by IQS96%
• Evaluate and Audit client's satisfaction for each project
• Create detailed, comprehensive & well structured score planning align with OKR
• Identify, Record, Documented the progress of every task with development tools ( Zoho CRM andTableau)

My responsibilities as Quality Control Specialist: - Monitor and ensure the quality of the Go Live project from the Activation Team is in accordance with the SOP.- Evaluate and audit customer satisfaction for current flow in each division.- Create detailed, comprehensive & well-structured score planning aligned with OKR.- Identify, record, and document the.

Indonesia

My Responsibilities as a QA Risk MitraShopee:- do a Sample Check with a metrix flow ( Same buyer, same device, Deployment SOP, and Patern Trx) for new acquisitions of field sales mitra shopee.- Update tracker for a daily checking new acquiring mitra.- Create weekly and monthly report for a new acquiring checking.- Recalibrate evidence from the suspected.

Jakarta, Indonesia

My responsibities as a Field QA:- Conduct mitra shopee site visit- Monitor, review and evaluate field team & Office team activities- Fraud detection (internal & external) and escalation- Conduct deep-dive analysis to identify optimization suggestion.- Provide daily, weekly, monthly report.

Indonesia

My responsibilities as a QA Analyst:- Checking deployment and fraud detection all regional merchant activation Shopeepay and Mitra Shopeepay.- Maintenance data analyst inhouse and vendor activities.- Manage and binding revision data after checking end of the month with field sales team.- Analyst issue who came from field team and coordinate with team sales.

Quality control jobdesc: -Checker document from sales offline before hand over to finance and bank -monitoring and follow up sales team to report and revision document -handling non finance and finance document -reporting to team QA, finance,activation,and sales team about document controller.-compile data check if have a problem.-Calibration new SOP and.

Jakarta, Indonesia

Admin sales support with job desc:-be a mystery shopper for modern channel merchant OVO-Train and supervise a merchant who being coorporate with OVO-Make Report data about activities Training And Mystery Shopper-Verification data from smartsheet to kuffido ( Maindata base OVO)-Handling file administratiion sales and sign of agreement vendor-Submit Merchant.

Jakarta, Indonesia

Jobdescription as data entry:Scanning Hard Data and check Data before input to systemOperating Scanner and PrinterWorking by Target

Jakarta, Indonesia

Job Description as Cashier staff and PIC Staff operational: -Cashiering with SOP and friendly to customer-Making Report Cashier Before opening and Closing Store-Handle Admin Operations liked Stock opname and Admin Petty cash-Reporting to store leaders

Bachelor'S Degree, Business Administration, Management And Operations

Social Sciences