Fadi Saad Email & Phone Number

Irbil,Mousel Road

Job DutiesThe service manager oversees the service department and is typically responsible for:•Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers•Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business•Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers•Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives•Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

Iraq-Erbil

My responsibilities : 1.Allocate work and support to the workshop staff in the most efficient and effective way.2.Line manage workshop staff. 3.Liaise with Sales, Accounts, Parts or Company Directors as required. 4.Analyze current procedure and activities to identify and present opportunities for improvement of the workshop.5.Ensure that the department is adequately staffed to achieve objectives ,and that technicians are aware of procedure for using new products and equipment .6. Maintain good relationships with customers . During that period I getting course on the (SSO) smart service online . Facilitate the training and development of team members in the department ,by providing feedback and coaching to support improvement in their job performance . Conduct annual performance appraisal for workshop personal . Provide advice and technical assistance to team members . Review customers service orders and inspects the quality of a technician repairs before the release of vehicle . Review warranty job cards to ensure that all actions have been document according to service workshop policies and procedure .

Iraq-Erbil

My responsibilities; Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations. 1. Provide expert Technical assistance to Field team & GM TAC System on all escalated technical assistance requests by dealers 2.Review all open Technical cases including follow-up with respective ATWM / to ensure early closure on timely basis to ensure customer satisfaction 3. Liaison with Platform Engineering for resolving technical issues & support in developing local fixes 4. Drive MEO product Quality improvements through analysis of Product information reports (PIR) submitted by (GM TAC System) & define root cause before escalation to Quality for improvements and support any engineering activities/Investigations for problem resolution Review Monthly TAC & Quality updates & publish to (GM TAC System) including defining action required for addressing customer concerns 5.Conduct & support any Engineering activities, case studies, Investigations and provide detailed report to Platform for problem resolution 6.Assist Field Team in identifying warranty waste & reducing warranty costs by providing the most cost effective TAC case solutions and repair recommendations 7.proactively investigate emerging issues or repeat concerns 8. Provide technical support as required by other functions/ departments in validating regional requirements etc 9. Support ATWM’s in understanding complex technical issues.10. my experience in hands-on Vehicle technical in test machine (Diagnostic) by (GDS, TECH2, TECH WIN) the diagnose CAN, LAN, AVN, LIN Multiplex and other BUS type communication systems. And programming modules. Electrical / mechanical applications reading & understand technical Bulletins and, Warranty claims. Implementation and maintenance will prove invaluable. Troubleshooting and support come as second nature.

Iraq-Erbil

During this my position such as PDI administrator 1.I was do the pre - Delivery inspection for the Multi vehicles model (SUV,MPV,VANS,Pick up, Cars) Chevrolet ,GMC,Cadillac add above that ISUZU Tracks, (FVR,NPR,NQR,NHR) . By follow up the policy of procedure of PDI 2.Preparing Damaged reports ,initial quotation repair & insurance claim development . And audit all insurance invoices with insurance company . 3. Check and certain from vehicle shipment and storage conditions . During that period I getting employer of the year certificate for my efforts

Abu Dhabi, United Arab Emirates

Key Duties and Responsibilities:1. Prepare, supervise and control workshop activities, including the scheduling of work in the service department.2. Liaise with customers and diagnose customer concerns with vehicle prior to being booked in for service and/or repair;3. Assist all Technicians and Apprentice Technicians in the diagnosis of mechanical problems;4. Ensure that Technicians and Apprentice Technicians are using their time effectively and efficiently;Upon completion of normal repairs and/or service inspect and test vehicles with the Technician whocompleted the job to ensure the vehicles has been repaired and/or serviced in accordance with thecustomer’s instructions and manufacturers guidelines;5. Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.6. Check and inspect that all tools are available and maintained in the correct place and that all equipmentis in suitable working condition;7.Control and set workshop behavioural standards;8.Maintain staff morale;9.Advise all new and existing staff of Dealership policies and procedures and adherence to these policiesand procedures;10. Set a regular workshop cleaning schedule highlighting employees specific duties;11.Make suggestions to management for improvements to the Mechanical Service Department’s operations;12.Maintain a well trained workforce and supervise in-house training as required;13.Ensure the development and progress of all apprentices;14.Assist toward keeping the workshop area clear and clean, orderly and attractive in appearance;15.Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner.16. Assist in the coordinating after hours call outs and the weekly on call roster.

Bachelor'S Degree, Mechanical Engineering

Education record