As an Operations Specialist at Baly which is the first super app in Iraq who succeeded in obtaining taxi and food delivery along with four more services in one place and acquiring more than 3M customers, while expanding to five cities in less than 24 months with the goal for covering all Iraqi governances:• Drivers and bikers acquisition lead in Baghdad• Planning and forecasting for upcoming events and setting the right structure to achieve the target• Budgeting and re-alignment on it with other cost factors• Hiring and training employees for operational roles• Super vise acquisition, branding, and driver communication in all operational cities• Set monthly and quarterly targets to meet OKRs• On-spot execution and monitoring of the results• Responsible for sales performance and KPIs along with promoter on-ground promoters availability

• Automate the ongoing process to reduce time wasting and increase efficacy • Making deals with 3rd party companies to benefit from the most suitable one• Trial and error through varied attempts which are continued until success• Analyze the data and visualize it to detect loopholes and fix it• Set plans for improving the metrics with the estimated time for it

As a Call Center Agent: • Listen to driver/passenger issues and commit to having them satisfied • Explore the best way to fix customers' problems

As a Mystery Shopper: • Tries the service locally and reports it • Test the application and report any detected bug • Ensure focusing on the main point that affects the customer experience • Time management and being in direct touch with driver satisfaction

Focus on how increase the department sales in order to achieve the monthly target among other departments, while keeping the place nicely looking.