Fady Adel Email & Phone Number

Cairo, Egypt

Cairo, Egypt

Cairo Governorate, Egypt

- Foundation of a Customer Project Management Office.- Responsible for governance, methodology, practices and operations of the project management office.- Ensures compliance to all quality procedures and policies applicable to the product development project planning and reporting.- Resource management responsibility of all project management roles.

Cairo Governorate, Egypt

- Actively participate in the development of best practices, policies and procedures, providing independent assurance in terms of health checks, gate reviews, and prioritization, ensuring effective decision making and escalation/resolution.- Proactively assist the teams in the Delivery Portfolios by providing direct support, expert advice and direction.

Cairo Governorate, Egypt

- Project Scope Management: Responsible for delivering the agreed outcomes required from the project. Conduct stakeholder analysis, define and manage customer expectations both stated and un-stated.- Project Time Management: Estimate times for all activities and prepare delivery schedule. Control performance to meet the deadlines according to the.

Cairo, Egypt

- Leading the launch of new initiatives/projects in South Africa, Zambia, Zimbabwe and Mozambique (Including initiatives/projects done in co-operation with contract manufactures)- Leads the Project/Initiative team in the successful completion of their assigned tasks within schedule, allocated budgets and scope to the required quality- Ensure all planning.

Cairo

• Ensure compliance with performance targets (SLAs, MTTRs, and GTTRs) and overall customer satisfaction and that all KPIs are met and that we are following the ITIL guidelines.- Monitoring the trends of every parameter.
• Achieved and exceeded the team’s KPIs targets for H2-2013.
• Achieved and exceeded the CSAT targets for H2-2013.

Cairo

• Ensure all faults/inquiries are logged and processed in a speedy and effective manner and distributed efficiently and fairly across the shift members.- Responsible for maintaining services for major entities..
• Achieved and exceeded the team’s KPIs and CSAT targets for H1-2013.
• Achieved the Highest CSAT Score award.
• Achieved and exceeded the team’s KPIs and CSAT targets for 2012.

• Responsible for trouble shooting any layer 2 or layer 3 problems over our customer’s network.- Dealing with Nortel Switches (DPN and Magellan Passports, IPSec Boxes & Cisco Routers)- Services: X.25, ATM, Frame Relay.
• Achieved the personal KPIs and CSAT targets for 2011
• Award for participating in a successfully implemented BCP during the 25th of Jan 2011 Revolution
• Achieved the personal KPIs and CSAT targets for H2-2010
• Team of the Quarter Award Q2-2010

Nano Degree, Data Analysis

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

• Graduation Project: o Studies and Research on Wireless LAN Standards (Specifically 802.11a/b/g/n),Implementation Designs and Antenna.

High School

High School