- Installing, configuring and maintaining software and hardware components of computer and network systems- Support the hotel with departmental requirements-Evaluate and optimize network performanceInstalling, updating, and configuring end-user networking accessories-.Review and follow up of the IPTV server (Exterity)- Set up or repair computer equipment and related devices-Maintain system capabilities by testing existing equipment and programs-Keeping informed of developments in network technologies and infrastructure- Connect devices to the network and ensure they function properly and securely- .Configure WAN or LAN routers or related equipment -Testing data exchange and communication between computers, routers, modems, and servers - Insure applying the policies & procedures - Following up to 70 users, computers- Follow-up of 37 network printers- Follow up on 12 micros devices in service- Follow up & Backup up to 10 Servers- Diagnosing and troubleshooting software and hardware issues-.Supporting employees whenever they encounter challenges with computers and network devices

Identify user issues , diagnosing problems and delivering workable solutions via phoneemail or desk Ensuring that all user issues resolved with agreed service level time frames , Exceeding end user expectations through professional customer service and rapport building Overseeing the installation of hardware and software including printers , PC's and OS's Troubleshooting networks hardware and ensuring that network performance remains optimal Managing access and assigning appropriate permissions to ensure security of information Supporting a range of devices from laptops and desktops to printers and smartphones Providing support for Apple devices including Apple Desktops , MacBooks and iPhones Troubleshooting software including Microsoft Office Suites 2007/2010 , Active Directory , Windows 7 , Windows Exchange 2010 , Windows server 2008 R2Accurately maintaining call logs for communication , audit purposes and process improvement Providing regular reports to the business and communicating with key stakeholders

Responsibilities Delivered full IT support across Windows 7 and Windows Server environments Ensured that al backups were carried out and that all data was sale and secure Performed customer follow-ups to ensure that IT issues had been resolved to their satisfaction Highlighted trends and recurring support issues and advised helpdesk supervisor of problems Liaised with helpdesk team and collaborated with IT department to resolve university-wide issues Performed troubleshooting of MS Office, Windows 7 and Windows Server 2008 issues