Technical Support Specialist
CurrentLead Service Engineer – Morning & Night Shift LeadJanuary 2022 – PresentLed cross-functional teams of 20+ engineers, improving electrical and mechanical troubleshooting efficiency by 30%.Reduced vehicle repair timelines by 25% through advanced EV technology solutions.Achieved a 98% compliance rate on certification inspections.Enhanced customer satisfaction by 15% through superior technical problem-solving.Reduced equipment downtime by 20% through effective preventive maintenance.