Fady Saad Email & Phone Number

Cairo, Cairo Governorate, Eg

Giza, Al Jizah, Egypt

-Supporting 1st and 2nd priority levels calls and e-mails and self-ticketing.-Supporting and administrating around (1000) machine.-Supporting users remotely using Microsoft SCCM and in deployingsoftware packages.-Administration & migration expert in Office 365 And configure Azure AD Connect for syncing users from on-premise AD to Office 365.-Administration Microsoft 365 Services (Exchange, SharePoint, OneDrive, Teams, Microsoft Endpoint (Intune),Microsoft Defender).-Solid experience in installing, configuring VMware ESXi 6.5 andadministration virtual machines using the VCenter server.-Solid Working Experience in Windows Server Administration andimplementation (AD,DNS, DC, DHCP, Group Policy,).-Manage file server quota, extensions, permissions and print server.-Management of the daily data servers backup and retrieval scheme(Veeam Backup).-Manage Ivanti Patch Management System .-Protect the entire network from Viruses, spyware, and spam using antivirus software, virus removal tools, anti-spam tools and firewall software

Egypt

-Project management including hardware, software and applications, projectors,-printers, wireless access points, and other equipment as needed.-Administration and monitoring Microsoft FSRM server-antivirus server (Kaspersky)-DNS, DHCP, WDS, WSUS, Print Servers, VMware vSphere, PRTG, XDA and VEEAM.-Developed and maintained clear project schedules including in-depth resource allocation plans.-Provide data information training for the end users to facilitate using computer software in-house and personal.-Share knowledge with IT colleagues about new technologies and best practice for technical problems.-Managing, designing, implementing, and supporting Information Technology network infrastructure, upgrades and weekly maintenance.-Coordinated procurement procedures.-Monitored all client data connection reporting any abnormalities or disruptions.-Troubleshooting and repair of network servers, routers, and cables, utilizing industry

-Deployed and managed LAN / WAN connections (ADSL, Leased Lines).-Deployed and configured MS servers and services (Active Directory, DNS, File Server Management).-Handling ISP problem and PRI Lines Configure ADSL connections with TE-Data.-Administrate and manage the company Servers (Two Domains Controllers, Database, Kaspersky Antivirus, Backup server, Hyper-V servers, and central).-Deployed and configured and managed Kaspersky Antivirus Server.-Manage Backup Server using (Symantec Norton Ghost, Windows Backup Schedule,).-Backup status (on applicable servers)-Changing group memberships.-Creating user and group accounts.-Monitoring server performance.-Scheduling tasks for backup servers and Data Base.

Cairo, Egypt

-Implement new innovative technologies that are capable of enhancing business productivity or reducing expenses.-Troubleshoot and handle all complex incidents within the time frame agreed with thebusiness.-Respond to all escalations on a timely manner in line with company procedures.-Interact With a Wide Range of Customers and Technical Issues.-Provide Support via Phone, Email, Chat, or Web Requests.-Follow up on the daily operation support for all IT related operations.-Follow up on network performance and ensure minimal operational disruptions.-Document all troubleshooting and incident management.-Develop and Document Workflow.-Setup and maintain Microsoft services (DNS, DHCP, Active Directory).-Implement enhanced security policies on Mikrotik firewall.

Cairo, Cairo, Egypt

-Active directory Privilege (Reset password, Manage GPO).-Provide helpdesk support and resolve problems to the end users.-Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.-Install, modify, and repair computer hardware and software.-Follow up with customers to ensure issue has been resolved.-Administration and internal support of the Company PCs, printers, and related equipment.-Manage PC setup and deployment for new employees using standard hardware, images and software.-Install, test and configure new workstations, peripheral equipment and software.-Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Cairo, Egypt

-Build trust in the company by responding efficiently and helpfully to customer needs.-Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and --following up with cases.-Kept accurate records of customer interactions and corresponding cases.-Responsible for all incoming calls.-Responsible for ticketing system.