Results-driven customer service professional with over six years of experience excelling in problem identification and resolution. As an Interaction Centre Agent passionate about retail, I've successfully addressed customer needs in roles at Ooredoo and Bleach. Skilled in actively listening and efficiently resolving complaints, I am dedicated to enhancing customer satisfaction through impactful solutions.In pursuit of continuous learning and improvement, I bring adept problem-solving skills to contribute to dynamic teams valuing excellence in customer service. Let's connect and explore collaborations. Open to networking and discussions about retail and customer service. Looking forward to connecting with like-minded professionals!
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Interaction Center AgentM. H. Alshaya Co.Kuwait City, Kw -
Interaction Center AgentM. H. Alshaya Co. Feb 2020 - PresentKuwait City, KuwaitConduct inbound and outbound activities in accordance with agreed instructions and procedures. Answer and handle all feedback received from different contact channels and ensure they are registered in the respective records (CFS, FCR & Alshaya Card) as well as handling all outbound activities (campaigns, surveys and marketing research) -
Customer Care RepresentativeBleach Housekeeping Co Feb 2019 - Dec 2019Kuwaitcall center: performing inbound and outbound calls as per the given tasksclarify our services, making sales, reminding of services timings and taking satisfactionsreceiving complaints, proceed with investigations, suggesting solution and deliver it to the operations in charge as per proceduresSales: book new appointments as per procedures " for new evaluations and new cleaning services"cooperate as a team member with other agents in the same department or with any one from other departments -
Customer Care OfficerOoredoo Kuwait Dec 2017 - Jul 2018KuwaitAnswering customer questions about the available products and servicesSuggesting information about other products and servicesResolves customer’s problems by clarifying the customer's complaintfollowing up to ensure resolutionContributes to team effort by accomplishing related results as needed.Generate sales orders upon customer’s inquiryFollowing scripts -
Telemarketing AgentMalaga Co. May 2017 - Oct 2017KuwaitOffer the company services to the contractors/ potential clientsUsing company Instagram accountDealing with the engineering offices, companies and clientsRecording every possible Data about dealers with the companyCalculating workers and supervisors salary and petty cashCalculating every expense and income of projectsSecretarial affairs
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Data Entry ( Acc. + Hr )Abraj Aldousary Co. Jun 2016 - Apr 2017Murqab, KuwaitHR Data entryAccounting data entry
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AccountantJulie Style For Decoration & Contracting Co. Oct 2014 - May 2016Hawally, KuwaitPosting invoices, RV, PV and checks.Manuel and peach tree system. Dealing with banks and customers.Manage my petty cash account.Responsible of the stock (store keeper).Execution of stocktaking in personal.Report the noted received materials quantity and quality.handling purchases and returns, keeping recordsFill forms of item card, purchase order, GRN and DN.Secretarial affairs.
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AccountantGad Elrab Gaber Abd Rabo For Contructions Mar 2012 - May 2014Alexandria, EgyptBookkeepingGood with dealing with clients, social insurance, constructions insurance and banks.Writing and calculating statements.Auditing the petty cash account of observers and the driver.Manage my petty cash account.Management and site accountant.
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Internal SalesmanGolden Group Apr 2011 - Jun 2011Alexandria, EgyptSelling A.C. devices.Preparing cash and forward sales contracts (A.C.).Following up clients to insure the payments in time.Work on branch cash account.Follow-up stores
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Accountant" Trainee"Centromedica For Medical Supplies Nov 2010 - Jan 2011Alexandria, EgyptBooking/banks/exchange offices
Fady Issa Skills
Fady Issa Education Details
Frequently Asked Questions about Fady Issa
What company does Fady Issa work for?
Fady Issa works for M. H. Alshaya Co.
What is Fady Issa's role at the current company?
Fady Issa's current role is Interaction center Agent.
What schools did Fady Issa attend?
Fady Issa attended Alexandria University.
What skills is Fady Issa known for?
Fady Issa has skills like Accounting, Microsoft Office, Bookkeeping, Teamwork, Communication, Customer Satisfaction, Financial Statements, Auditing, Finance, Management, Team Management, Project Planning.
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