Tech Network Engineer for SITA SMBO (Service Management Back Office)Job Responsibilities:• Preparing/validating/releasing configurations on network devices managed by Orange Business Services according to the services requested.• Preparing/validating/releasing configurations on Orange Business Services backbone (Provider Edge devices) to provide the services requested by the managed VPNs.• Developing and enforcing network security policies (Firewall Policies, Security Profiles, Web Application Firewall “WAF”, Application Control, SSH Inspection, Policy Routes, SD WAN Rules, ..etc.) based on Fortinet Solution.• Performing regular security audits and vulnerability assessments and correction.• Releasing the End-to-End testing with the Customer and Order Management entities.• Performing periodic Fail-over tests for the Customer HQ offices and MCSs.• Providing level 4 support for Incident Management/ Operation activities.• Maintaining detailed documentation and make it available to the operational entities.

 SD-WAN champion and SPOC EEMEA Service delivery team, Provide expert Level 3 support to Service delivery team and Project Managers on VPN New Sites/ Change Management/ Migrations. Validate the detailed technical design of Standard/ Complex VPN requests. Create the Vanilla configuration for new sites Addition implementations/ Modification Orders. Perform acceptance testing for new implementations with On-site Field Engineers and/or Customers. Document the VPN Design/ Configuration/ Tests for future operation life cycle use.

Cisco Unified Communications - Video(CCVP - Telepresence FE - UCCX - Unity Connection)• Cisco Telepresence/ IPT SPOC For Regional Operations Egypt,• First line Escalation point for Regional Operations Egypt,• Nortel Logistics SPOC for Egypt, • Perform site survey, staging and preventative maintenance service activities,• Installing and Maintaining Orange Business Services Nodes and equipment,• Perform service activities to include reactive fault resolution, installation, migration and scheduled activities,

• Ensure the operation performance (response/restore times, adherence to policies and procedures, preventive maintenance, spares/inventory…etc.) of the service to ensure high levels of support and service,• Leased line connections management, troubleshooting and WAN management,• Support on X25 , and Frame Relay Networks and Airlines LANs,• Maintaining Orange Business Services Node

Summer Training Program in Cairo Field Operations and Integration Services (FOIS), in Heliopolis and Town officesI was shadowing the Senior Field Engineer during Installation/ Migration/ Troubleshooting.During this period I have undergone the following topics:• Understanding Data Communication• LAN (Local Area Network)• X.25 • Frame Relay• ATM • MTN (Mega Transport Network)