Faiza Afzal Email & Phone Number

Toronto, Ontario, Canada

- Consistently demonstrate excellent communication skills, collaborating with diverse stakeholders including clients, healthcare teams, insurance adjustors, and legal representatives.- Managing high-volume casework, resolving scheduling conflicts and issues related to client treatment in a timely and professional manner, ensuring minimal disruption in service delivery- Using HCAI software and internal systems to track patient interactions and referrals, ensuring seamless communication with insurance adjustors and healthcare providers.- Managing scheduling, transportation, and interpretation services for clients, ensuring all services were delivered without delays or conflicts.- Coordinating and regulating a caseload of 100+ clients, scheduling assessments and rehabilitation services while ensuring all necessary documentation was completed and submitted.

165 Dundas St W Suite 116, Mississauga, On L5B 2N6

- Contributed to 7 successful outreach projects, resulting in 10% increase in rural employer placements for newcomer clients in rural Ontario.- Developed marketing materials for workshops on Diversity, Equity, and Inclusion (DEI), contributing to higher employer engagement.- Collaborated on creating educational resources and workshops, improving employer understanding of workplace inclusion for newcomers.

3333 Unity Dr Suite A, Mississauga, On L5L 3S6

- Efficiently organized client service orders and internal communications, leading to 30% faster processing time for global client requests due to digitization.- Managed document systems (DocRecord) that enhanced organizational efficiency, providing easy access to crucial information for global teams.- Coordinated cross-department projects to streamline client communications, improving overall workflow and satisfaction.

Bachelor Of Arts - Ba, Digital Communication, Media/Multimedia And Environmental Management

Double Major in Digital Media and Environmental Management

Certification, Digital Communication And Media/Multimedia

Web Culture and Design, Design Thinking, Developing and Managing Communication Campaigns and Projects