Faghra Arshad Email & Phone Number

As a customer support specialist with a degree in Biotechnology and Mass Communication, I have a unique skill set and knowledge base that enable me to provide excellent customer service and retention management. I am passionate about learning new skills and becoming more decisive, as evidenced by my recent certification from LinkedIn.At Mindbridge, I listened to customers' questions and concerns, and efficiently resolved issues and inquiries across various channels, using Salesforce.com and other tools. I also tracked and improved the retention rate and the quality of service, contributing to the company's growth and customer loyalty. Previously, I worked at ibex, where I engaged with customers in a friendly and courteous manner, and addressed their questions about products, services, store locations, or policies. I also gained valuable experience in the healthcare sector as a summer intern at Sir Ganga Ram Hospital. I am looking for opportunities to leverage my competencies and values, and to collaborate with organizations that value customer satisfaction, innovation, and teamwork.