-Central Region Expansion- Retail Staff Development - Sales Development - Franchisee Network

Managing Overall Express centers in PakistanExpansionBusiness Development Channel developmentStaff TrainingFTL Movement Warehouse Management

Manage Sales of all LHE Express centersTo ensure and monitor sales target achievements (all products) , weekly, monthly, quarterly and yearlyCreating focus over Push Products, driving /monitoring sales of all assigned products at more than 114 OutletsTraining and development of frontline Retail Sales staff & BDMs RetailDevelop and create new Retail Outlets in Lahore and its adjoiningAnalyze market trends, competitor’s activities and promotional activities.Manage day to day Sales operations of LHE Express centers.Ensure maintenance of all outlets as per company standards.Monitoring daily, weekly and monthly Sales target vs achievement Analysis market trend and competitor activities Regular Customer, market and community visits along with different organizations and Government institutes to generate revenues and explore new sales opportunitiesDevelop and disseminate sales reports on targets within respective team and focus on its achievementConducting regular sales reviews, reward & recognition sessions with Retail Sales team.Managing Administrative issues Development of customized solutions in line with customer/market requirements.Regular visit Customer/Market/Community along with different Organizations/Government agencies & institutes to generate revenues and explore new sales opportunities. AchievementsOpened 35 New Leopards Retail outlets which add 20 Million in revenues streamsAchieved 500 Million benchmark AnnuallySuccessfully Implemented BDM - Retail Model in LHE and designed their territories.Successfully Launch COD Retail at Express Centers.

Researching and evaluating new business opportunities and customer needs and insights.Drive the end to end scoping, planning management and delivery of educational and insights.managing campaigns for educational and new projects .working with Retail team to capture new projects

- Forecasting and dividing sales targets for all products/services at TCS Retail Centers.- Associating and managing the sales and layout of online shopping website (yayvo.com) of TCS Private LTD.- Conducting various campaigns for introducing and promoting TCS new products.- Managing special projects including financial services, SME accounts, sentiments ,etc.- Working on new ventures and Business Strategy documents and presentations.- Analyzing market trends, conducting gap analysis and suggesting improvements in processes.- Identifying and developing a target pipeline and aggressive market strategies for new and commercially viable/profitable ventures/customers.- Managing key customer accounts through regular liaison.- Leading the relevant team and assisting in achieving set targets and ensure the provision of exceptional customer care including conflict/query resolution.- Preparing reports and status of all major activities by providing information and statistics.- Managing and executing other projects and activities as assigned by the Supervisor from time to time.- Maintaining outlook of Express Centers and ensuring window displays of products/services.- Ensuring availability of booking peripherals at TCS Retail CentersACHIEVEMENTSReceived appreciation letter for best performance.nominated as best employee troph consistently in 2 months in a row

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.Owns the contract and contract renewals for new work for an existing client.Approves Change Orders and invoices, and is responsible for payment collections.Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support.Communicates the client's goals and represent the client's interests to the team.Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.Understanding of company capabilities and service, and effectively communicates all offerings to the client.Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

• Driving operational, visual and customer service standards in store.• Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.• Implementing store compliance and health and safety procedures.• Maximizing sales through effective merchandising and marketing. • Deciding on store layouts.• Recognizing and rewarding good staff performance. • Monitoring product availability levels throughout the day and replenish • Developing business links within the local community.• Working with the visual team to manage displays within the store.• Recruiting the right people with the right behaviors in to the right jobs and • Ensuring they are given access to the right training. • Actively monitoring competitor activity.• Managing the store profit & loss account within budget.• Getting feedback and capturing data from customers

providing help and advice to customers using your organisation's products or services;communicating courteously with customers by telephone, email, letter and face to face;investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;issuing refunds or compensation to customers;keeping accurate records of discussions or correspondence with customers;analysing statistics or other data to determine the level of customer service your organisation is providing;producing written information for customers, often involving use of computer packages/software;writing reports analysing the customer service that your organisation provides;developing feedback or complaints procedures for customers to use;developing customer service procedures, policies and standards for your organisation or department;meeting with other managers to discuss possible improvements to customer service;being involved in staff recruitment and appraisals;training staff to deliver a high standard of customer service;leading or supervising a team of customer service staff;learning about your organisation's products or services and keeping up to date with changes;keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.-Manage ,maintain & organize branch floor -Greet Customers with smile & resolve thier Banking needs-Answer phone calls-Monitor Queue Matic system -Issue Bank Statement & Certificate on customer demand-Maintain important documents files-Perform Call back confirmation -Record Daily Check List -Highlght Issues to the concerned Department

• Maintain and promote safe working practices in all areas.• Motivate staff to achieve defined targets.• Staff supervision and allocation of duties.• Maintain accuracy of stock records within agreed limits.• Making sure the sections and stations have been cleaned.• Asses health and safety standards and eliminate any problems.• Maintaining high quality of the food and food stations.• Investigate any accident and incident on the premises and resolve it in best possible way.• Any other duties as required from time to time.• Key Achievements at Cosmo;• Achieve record number of customers being served on daily basis.• Achieve 5-star quality of food and hygiene.• Achieve set sales target.• Stock control lost to minimum.• Retrain team to achieve targets.