Fahad Nusrat Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario

Toronto, Canada Area

• Managed Account Compliance, achieve contract SLAs and agreed SLOs• Attend joint agreed Partner/business/Project team meetings, as appropriate.• Managed escalated cases from support and management, and empowered team members through appropriate training to resolve issues• Coordinated change management, implementation, upgrades, and environmental health checks• Coordinated and managed team members during severity 1 and 2 hard-down service incidents • Subject matter expert on… Show more • Managed Account Compliance, achieve contract SLAs and agreed SLOs• Attend joint agreed Partner/business/Project team meetings, as appropriate.• Managed escalated cases from support and management, and empowered team members through appropriate training to resolve issues• Coordinated change management, implementation, upgrades, and environmental health checks• Coordinated and managed team members during severity 1 and 2 hard-down service incidents • Subject matter expert on Blackberry, Android, iOS, Outlook, OWA, Lync, SharePoint, Exchange/AD object, mail routing• Ensure day-to-day service operations communications are delivered to the client• Develop and drive Service improvements based on RCAs, trends and client inputs Show less

Whitby Ontario

• Managed communication between client and project team• Ensured server operating systems adhere to industry benchmark standards (CIS)• Analyzed, refined and updated departmental policies through group policy objects• Determined scope to standardized Operating Systems, Servers, • Analyzed, tested, and remediated deviations from the standard where possible.• Refined and updated departmental procedures and policies as needed to ensure the configuration standards are maintained… Show more • Managed communication between client and project team• Ensured server operating systems adhere to industry benchmark standards (CIS)• Analyzed, refined and updated departmental policies through group policy objects• Determined scope to standardized Operating Systems, Servers, • Analyzed, tested, and remediated deviations from the standard where possible.• Refined and updated departmental procedures and policies as needed to ensure the configuration standards are maintained into the future• Logging, monitoring, investigating and resolving problems Show less

Mississauga, Ontario, Canada

• Provided day-to-day technical support to employees for network infrastructure and internal desktop systems• Troubleshot Exchange, Outlook, Lync, OWA, Mobile Issues• Accessed software updates, drivers, and knowledge bases to aid in problem resolution.• Participated in development of Knowledge based articles (Subject Matter Expert Role)• Installed, configured and troubleshot desktop systems, workstations, servers and network• Maintained passwords, data integrity and file… Show more • Provided day-to-day technical support to employees for network infrastructure and internal desktop systems• Troubleshot Exchange, Outlook, Lync, OWA, Mobile Issues• Accessed software updates, drivers, and knowledge bases to aid in problem resolution.• Participated in development of Knowledge based articles (Subject Matter Expert Role)• Installed, configured and troubleshot desktop systems, workstations, servers and network• Maintained passwords, data integrity and file system security for the desktop environment• Recommended hardware and software solutions, including new acquisitions and upgrades• Conducted training programs designed to educate an organization’s computer users about basic and specialized applications• Performed post-resolution follow-ups to help requests.• Performed related duties consistent with the scope and intent of the position Show less

Toronto, Canada Area

• Worked with a manager to establish requirements and determine priorities• Development of Java interfaces and configuration management of the source code• Development of new applications, components and functionality to existing systems/projects• Involved in accurately providing estimated development times• Developed new functionalities, both back-end and front-end• Analyzed data, conducted compatibility and quality assurance testing• Identified and addressing… Show more • Worked with a manager to establish requirements and determine priorities• Development of Java interfaces and configuration management of the source code• Development of new applications, components and functionality to existing systems/projects• Involved in accurately providing estimated development times• Developed new functionalities, both back-end and front-end• Analyzed data, conducted compatibility and quality assurance testing• Identified and addressing conflicts• Implemented better or alternate solutions• Designed, developed, tested and configured for a custom scenario• Researched for better and appropriate tools to use for custom scenarios Show less

Toronto, Canada Area

• Installed and configured computers and peripherals on data networks• Installed and configured computer hardware operating systems and applications• Monitored and maintained computer systems and networks• Troubleshot system and network problems, diagnose and solve hardware/software faults• Established new users’ accounts and profiles• Installed and configured network printing, directory structures, software, and file services• Secured network and setup… Show more • Installed and configured computers and peripherals on data networks• Installed and configured computer hardware operating systems and applications• Monitored and maintained computer systems and networks• Troubleshot system and network problems, diagnose and solve hardware/software faults• Established new users’ accounts and profiles• Installed and configured network printing, directory structures, software, and file services• Secured network and setup LAN• Troubleshot in Windows 7 and Windows 8 Environments• Mobile Device Support (Android, Blackberry and iPhone) Show less

Mississauga, Ontario, Canada

• Interacted with customers by telephone to provide and process information in response to inquiries, concerns, and requests about products and services • Gathered customer’s information and determined the issue by evaluating and analyzing the symptoms for HSPA and CDMA Network• Researched required information using available resources• Followed standard processes and procedures• Identified and escalated priority issues per Client specifications• Redirected problems to… Show more • Interacted with customers by telephone to provide and process information in response to inquiries, concerns, and requests about products and services • Gathered customer’s information and determined the issue by evaluating and analyzing the symptoms for HSPA and CDMA Network• Researched required information using available resources• Followed standard processes and procedures• Identified and escalated priority issues per Client specifications• Redirected problems to appropriate resource• Accurately processed and recorded call transactions using a computer and designated tracking software Show less

Information Technology

Certification, Data And Information Management

Certification, Network And System Administration/Administrator

Computer Software Engineering