Fahad Nusrat Email & Phone Number

Toronto, ON, CA

Mississauga, Ontario

Toronto, Canada Area

• Managed Account Compliance, achieve contract SLAs and agreed SLOs
• Attend joint agreed Partner/business/Project team meetings, as appropriate.
• Managed escalated cases from support and management, and empowered team members through appropriate training to resolve issues
• Coordinated change management, implementation, upgrades, and environmental health checks
• Coordinated and managed team members during severity 1 and 2 hard-down service incidents
• Subject matter expert on… Show more

Whitby Ontario

• Managed communication between client and project team
• Ensured server operating systems adhere to industry benchmark standards (CIS)
• Analyzed, refined and updated departmental policies through group policy objects
• Determined scope to standardized Operating Systems, Servers,
• Analyzed, tested, and remediated deviations from the standard where possible.
• Refined and updated departmental procedures and policies as needed to ensure the configuration standards are maintained… Show more

Mississauga, Ontario, Canada

• Provided day-to-day technical support to employees for network infrastructure and internal desktop systems
• Troubleshot Exchange, Outlook, Lync, OWA, Mobile Issues
• Accessed software updates, drivers, and knowledge bases to aid in problem resolution.
• Participated in development of Knowledge based articles (Subject Matter Expert Role)
• Installed, configured and troubleshot desktop systems, workstations, servers and network
• Maintained passwords, data integrity and file… Show more

Toronto, Canada Area

• Worked with a manager to establish requirements and determine priorities
• Development of Java interfaces and configuration management of the source code
• Development of new applications, components and functionality to existing systems/projects
• Involved in accurately providing estimated development times
• Developed new functionalities, both back-end and front-end
• Analyzed data, conducted compatibility and quality assurance testing

Toronto, Canada Area

• Installed and configured computers and peripherals on data networks
• Installed and configured computer hardware operating systems and applications
• Monitored and maintained computer systems and networks
• Troubleshot system and network problems, diagnose and solve hardware/software faults
• Established new users’ accounts and profiles
• Installed and configured network printing, directory structures, software, and file services

Mississauga, Ontario, Canada

• Interacted with customers by telephone to provide and process information in response to inquiries, concerns, and requests about products and services
• Gathered customer’s information and determined the issue by evaluating and analyzing the symptoms for HSPA and CDMA Network
• Researched required information using available resources
• Followed standard processes and procedures
• Identified and escalated priority issues per Client specifications
• Redirected problems to… Show more

Information Technology

Certification, Data And Information Management

Certification, Network And System Administration/Administrator

Computer Software Engineering