Fahd Adam Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Leading the Renewals team at Chargebee across all regions and segments. Driving a positive customer experience with a vision to protect and grow our annuity stream through expansion revenue.

Chennai, Tamil Nadu, India

Leading the Account Management team across all segments in North America. Driving expansion revenue from upsells, cross-sells, and renewals through campaigns and a focused customer-centric approach.

Chennai Area, India

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximise their growth potential and revenue by adapting quickly and increasing customer loyalty.I handle renewals, retention, and expansion for our Enterprise customers in the US.Presidents Club 2020 - highest expansion revenue in Chargebee in 2020 (434% attainment in the year)Presidents Club 2021 - highest expansion revenue in Chargebee in 2021 (351% attainment in the year)

Chennai Area, India

Famirad is a one-stop solution for all your scarf needs. Importing from various countries, and keeping with the latest trends, Famirad presents a wide selection of scarves to customers across India. Our own designer creations are unique. You can browse the entire selection on our website - www.famirad.com.

Chennai, Tamil Nadu, India

dZine Hub is an ecommerce design and build services firm, with a customer presence largely in the UK. With focus on eBay, Shopify & Magento - dZine Hub provides unique business solutions for eCommerce sellers of all revenue segments.I headed the sales division, responsible for inbound sales + outbound up-sells and cross-sells. Spent time across different cities in the UK to work more closely with eCommerce businesses and formed meaningful partnerships with SaaS providers in the eCommerce space. Spearheaded trade shows at eCommerce Expos in the UK and Australia.

Chennai Area, India

Led delivery of service projects for our customers in the UK for eBay & eCommerce websites. Scripted project life cycle PDFs and created explainer videos for processes as required. Consulted for online businesses for conversion-optimised designs and layouts to increase client sales.Served as a bridge between clients and the design & development team at dZine-Hub to communicate requirements and accomplish fantastic results, in a short overall time-frame for the project. Achieved customer delight, bringing the company’s profile on Trustpilot to #1 in a competitive niche industry. Earned client recommendations and referrals for more projects in the same industry, and generated repeat business from existing clients.

Chennai Area, India

Served as a single liaising point of contact in the company to existing clients, leading weekly conference calls from the Indian office.Identified bottlenecks in existing processes and streamlined procedures for improved results.Analysed existing productivity patterns, and made key changes to work processes to improve productivity.Successfully lead a 6-month pilot project with a 5 member team for a new process in inbound call centre operations, and secured the client on a long-term contract.Staffing and resource management planning based on work-loads.Conducted process oriented training programs for project requirements.Effectively managed teams of varying sizes ranging up to 20 members at a time.

Chennai Area, India

Rang households in the United Kingdom on a daily basis, to perform basic surveys.High verification rate, leading the charts on completion rate and quality consistently.Conducted process training programs for team members to improve overall team productivity.28-hour week during nights, alongside regular college for the final 3 semesters of my degree.

Bachelor'S Degree, Computer Science

Completed with honours

Diploma, Software Engineering

12 month program dealing with object oriented programming concepts - Java, C++, HTML and database concepts MS-SQL.