Fahim Absar Email & Phone Number

Essex, Connecticut, United States

• Developed Excel tools to automate diverse monthly sales report formatting, integrating them with custom Power BI dashboards to improve data accessibility and analysis to identify areas for company improvement.• Optimized data extraction from SAP B1 using SQL by joining tables to streamline processes and improving query accuracy to meet specific reporting requirements in customized solutions.• Collaborate cross-functionally to spearhead multiple improvement projects to elevate the performance of Microsoft Dynamics 365 CRM for a more cohesive user experience.• Extracted and analyzed website performance data from Google Analytics, leveraging insights to inform marketing strategies and optimize online presence.• Organized and facilitated training sessions and workshops on Power BI and Dynamics CRM, simultaneously fostering transparency by providing regular updates on CRM developments across departments to promote user engagement.

Hartford, Connecticut, United States

• Successfully oversaw a team through a capstone project while efficiently delegating tasks (Wireframe, Business Requirement Document, PowerPoint Presentation, etc.) using Agile Methodology. • Trained for creating project plans to fit stakeholder and customer needs, while delivering within a budget on desired outcomes.

Enfield, Connecticut, United States

• Reviewed and evaluated related documents, including financial statements, censuses, etc. to properly assess complex client risk using advanced Excel techniques for qualifiable benefits and rates, leading to over $500,000 in sales. • Conducted statistical analysis of claim data and identified trends for loss prevention to alleviate the risk of potential investments.• Leveraged process automation tools to manage a high volume of cases/projects and opportunities, while adapting to constant new processes in a vigorous environment.

Bridgeport, Connecticut, United States

• Created and maintained 100+ user profiles while implementing a new electronic booking system on CRM Software (spearheaded the transition to a paperless practice).• Developed/streamlined reports and dashboards using Excel Macros, SQL, and Power BI to improve client management and forecasting capabilities. • Identified trends in driver trip data to evaluate traffic/arrival times compared to customer complaints to generating process change suggestions that improved positive feedback rating from 89% to 99%.