Fahim Khan Email & Phone Number

Halifax, West Yorkshire, United Kingdom

My role involves investigating allegations and liaising with relevant departments and collaborating at all levels, to reach the right outcome. My knowledge along with using existing processes, procedures and precedents, is beneficial in treating customers fairly.Delivering Required OutcomesIdentifying shortcomings in existing processes.Keep Track of Task ParametersManaging RelationshipsI am confident in engaging with senior colleagues and have regularly provided feedback… Show more My role involves investigating allegations and liaising with relevant departments and collaborating at all levels, to reach the right outcome. My knowledge along with using existing processes, procedures and precedents, is beneficial in treating customers fairly.Delivering Required OutcomesIdentifying shortcomings in existing processes.Keep Track of Task ParametersManaging RelationshipsI am confident in engaging with senior colleagues and have regularly provided feedback regarding colleagues following observations of calls. This encourages collaboration and develops good relationships with other areas of the business, such as Fraud, Moment of Truth team Money Management Customer Support Unit and the branch network. I have excellent communication skills and am confident in dealing with angry/frustrated customers, remaining calm when customers are upset or become abusive. I particularly enjoy helping customers who are struggling financially or in vulnerable circumstances and offering solutions and further support where appropriate, and I am therefore keen to progress in this area. I constantly look for ways to support customers, especially when their circumstances show signs of vulnerability or financial difficulties and I am comfortable in discussing sensitive information with the customer, following the TEXAS model and ensuring this is accurately recorded to improve the customer experience for each contact they have with us in future.All my cases checked for quality have passed accuracy checks and I have good attention to detail. My T&C file and Quarterly training is all up to date and is an accurate reflection of my competency, I am confident in my ability to extract important information and document this as part of my rationale. This makes it clear how I have arrived at my decision and helps should a customer is not happy wants to take the matter further to the Financial Ombudsman Service. Also, this information helps to produce accurate MI for reporting. Show less

Huddersfield, United Kingdom

Bradford, England, United Kingdom

United Kingdom

General ManagerImprove execution in restaurant As a project manager I used to ensure food safety and public health, maintain high brand standards, verify marketing and promotional compliance, and document human resources issues. Protect your customers and your brand Ensure that customers and employees are kept safe every time they come through the door by digitally tracking and automating safety protocols, such as general sanitation, employee wellness checks, and… Show more General ManagerImprove execution in restaurant As a project manager I used to ensure food safety and public health, maintain high brand standards, verify marketing and promotional compliance, and document human resources issues. Protect your customers and your brand Ensure that customers and employees are kept safe every time they come through the door by digitally tracking and automating safety protocols, such as general sanitation, employee wellness checks, and food safety and preparation practices. Maintain high brand standards Elevate the quality and consistency of execution of food preparation, timely coaching, cleaning and other operating procedures to deliver a positive experience every time a customer enters any one of your restaurants. Ensure timely execution of LTOs to boost sales Empower managers and employees across the restaurant to know exactly when and how to prepare for an upcoming promotion, confirm readiness with photos and other information, and digitally track progress. Improve HR process compliance Streamline employee onboarding, training program implementation, and employee performance tracking while keeping confidential employee information safe. Show less

Bradford, United Kingdom

Responsibilities and achievements: work closely with Business stakeholders, Product owners and the Engineering team to understand requirements. Support product managers in growing and maintaining project backlog with clear business value and sufficient details for the engineering team. Identify, analyse, and respond to project risks and ensure timely delivery by keeping the budget under control. Facilitating Agile ceremonies (daily standup, backlog and technical grooming, sprint reviews… Show more Responsibilities and achievements: work closely with Business stakeholders, Product owners and the Engineering team to understand requirements. Support product managers in growing and maintaining project backlog with clear business value and sufficient details for the engineering team. Identify, analyse, and respond to project risks and ensure timely delivery by keeping the budget under control. Facilitating Agile ceremonies (daily standup, backlog and technical grooming, sprint reviews, retrospectives, etc. ) between cross-functional and remote teams. Conducting cross-functional architectural meetings to resolve technical impediments. Helping teams to define OKRs (Objectives and Key Results). Working as a key point of contact between business, product and engineering team. Responsible for overall project delivery. Agile coaching to keep the entire team highly motivated and driven towards quality results. Defining Agile processes and adapting to Hybrid models when needed. Working with cross-functional and distributed teams. Recruiting, onboarding, coaching and mentoring team members for high paced growth. Using tools like Jiu, Confluence, Trello, Slack to coordinate well in a fast-paced environment. Show less

Bradford, United Kingdom

Greeting the customer when they arrive at the Garage and enquiring about their requirement. Showing them the cars that match their necessity an helping them make a choice. Explaining the features of different cars models and demonstrating them. Arranging for the customers to take a test drive. Arranging for insurance policies as per the request of the customer. Arrange for shipment or transport of the vehicle. Take care of all the paperwork required for the sale.Arranging automobile loans for… Show more Greeting the customer when they arrive at the Garage and enquiring about their requirement. Showing them the cars that match their necessity an helping them make a choice. Explaining the features of different cars models and demonstrating them. Arranging for the customers to take a test drive. Arranging for insurance policies as per the request of the customer. Arrange for shipment or transport of the vehicle. Take care of all the paperwork required for the sale.Arranging automobile loans for the customers. Ensuring that all the required documents required for the loan and insurance are authentic. Keep in touch with the customers to remind and inform them about free servicing of the vehicle. Keep record of all customers and contact them if the company is giving out offers. Document all the details of the sale.SUPPORT SERVICES MANAGERCreated and trained a six-member help desk which served as the first point of contact for clients requiring bookings, viewing cars and detailed information around specs. In addition to managing the help desk, volunteered to participate in several enterprise-level initiatives toenhance the end-user experience while decreasing the total cost of ownership. Show less