Role and Responsibility: Dealer Service Operation Management Guideline Dealer Operation Standard VCE Indonesia Call Center management and improvement After Market Operation through Call Center Promotion and Campaign through Call Center VCE Indonesia Customer Survey Satisfaction management and improvement Customer Service Agreement Machine population and After Market Potential Calculation After Market Competence Development Program (Technical Competencies Level, Technical Certification, Service and Parts Manager Program, Commercial Competence Level) Volvo Caretrack system and software tools Parts Sales through Service Program Technical Issue follow up at Indonesia area and trend problem management Product warranty management handling

Role and Responsibility: Generate potential business opportunities/projects in Operation & Maintenance field Execute marketing plan by building and managing relationship with targeted customers segment, provide feedback/insights to Marketing Identify, generate, and manage leads and prospects, follow up customer inquiries Lead and manage Sales Forces, including personal development Assess business feasibility (including technical and legal requirement relevant project investment, rate of return, risks) Perform/lead a team to perform project due diligent as required Develop Business Case/proposal for Director’s review for approval projects, lead projects development until closure, including establishment of project team/organizationAchievement: Dealing on 22 x 3,5 MW Coal Gas Engine Power Plant refurbishment at Melak area total IDR 700 Mio on the 2nd Month of joining To be continued dealing negotiation Maintenance & Operation Contract for 22 x 3,5 MW Coal Gas Engine Power Plant refurbishment at Melak for total amount per Year IDR 12 Bio Under 50% progress deal Maintenance & Operation Contract for 2 x 7 MW Steam Power Plant at Seputih Lampung.

Role and Responsibility: Define Balance Score Card, Strategic Initiative, and KPI at Service Division align to Corporate Strategic. Responsible for Department Head achievement at Service including:- Individual Development Program at Service Division.- Service asset management.- Planning Cycle and Budgeting- Service Revenue, Profit, and loss.- Service AR management.- Product Technical Improvement sold by company.- Warranty management.- Build standard rebuild Workshop and Component Exchanged.- Service Product and Program development.- Full Maintenance Contract enhancement.- Service Contract management.Achievement:Become “STAR EMPLOYEE” consecutive 3 Years at 2010, 2011, and 2012

Acting Service Division Head

Service Management Development Depth Head ( 1 Year ), Concur: Service Customer Support Development Depth Head ( 1 Year )Role and Responsibility: Service Business Process Development. Service Management Development. Asset and Facility Management Development. Workshop Management Development. Service Individual Development People. Create Policy of Service Division. After Sales Service to All Customer. Create Sales Revenue for Service Div.Achievement:Createand design Global Business Process and Business Process to implement at ERP Syte Line INFOR since 2009 until Go Live at 2010.

 Develop maintenance system SOP, budgeting maintenance cost, and applied Total Preventive maintenance for all Heavy Equipment and Facility Support for all Projects. Balimuda have 46 units Excavator and Dozer (PC200-7, D85ESS-2, D68ESS-12, ZX210MF/F, and ZX110MF) plus supporting unit such as Farm tractor, Weld Machine, Compressor, etc. Develop Logistic and Inventory system at PT Balimuda Persada.

Organize all Service Department activities such as Equipment Maintenance, Handling people, create business and report to Site Manager and head Office.

Role and Responsibility:Planning, controlling, monitoring and reporting technical issue for all maintenance programs at Site. Handle 13 x Haul truck Komatsu 930E-1, 14 x Haul trucks 930E-2, 10 x Haul trucks Komatsu HD785-5, 7 x Dozer Komatsu D375-5, 3 x Excavator Komatsu PC750SE-6, 2 x Excavator Komatsu PC400SE-6, 1 x Excavator Komatsu PC1100SP-6, 2 x Loader Komatsu WA600-3 and 2 x Loader Komatsu WA800-3 (Total: 54 units).Achievement:Become “UT SITE BEST EMPLOYEE” 2004

 Make Technical Report for major problem even mechanical, hydraulic or electric, which occurs on site for product Komatsu Haulpak, 930E-1/2. Give recommendation maintenance action due to Technical report. Trouble shooting for rare problem or for first problem happen on unit Komatsu Haulpak 930E-1/2, and give recommendation after that.

 Trouble shooting at unit field operation for mechanical, Hydraulic and Electric problem of Komatsu Haulpak 930-1/2.

Basic Mechanic Course for 3 Months & get work experience for 2 Months Trained Basic Engine and maintenance. Trained Electric 24 V and troubleshooting. Trained Transmission system and Maintenance. Trained Torque Converter system and maintenance. Trained Product Knowledge. Trained Standard Safety.