• Responsible for using resources effectively and involved in complex HR Information systems development, implementation, and maintenance.• Managing the Company’s HRIS and also looking Company’s ServiceNow project for HRSD implementations.• Responsible for driving continuous improvement and service delivery excellence by ensuring a well-controlled environment through effective processes, controls, and process workflows.• Perform data manipulation techniques to analyze/interpret complex data sets using advanced MS Excel/Power BI.• Oversee and analyze the HRIS system along with its performance monitoring, & resolving issues.• Responsible for the management, planning, and coordination of ongoing administration of HR systems also conducted training sessions for system users on how to appropriately utilize the organization’s cloud-based HR information systems.• Support HR technology analysts through technical and functional challenges.• Act as a Business Partner and involved with senior management to analyze, design, develop, and implement required HR System modules in line with Mitsui’s business strategies.• Work with stakeholders to translate business needs into projects, including prioritization, scheduling, and resource planning.• Ensure all budget and timeline constraints are met using good Project Management techniques.• Actively identify and resolve issues or opportunities for enhanced user experience and other HRIS integrations.• Develop and document all current/new HRIS business process workflows for efficiency and compliance.• Managed full HR system implementation life cycle including Requirements Gathering, Scope Management, Process Design, System Configuration, Integration, User Acceptance Testing, Training, and Go-Live• Develop Test cases as a QA Tester as a part of HRIS pre-implementation projects.

• Partners with outsourced vendor as needed to provide seamless delivery, resolve issues, and manage escalations.• Led the testing cycles and helped to drive the user acceptance criteria for HRIS solutions and deployment.• Worked on HCM solution modules such as Payroll, Benefits Administration, Open Enrollment, Time & Attendance, LMS, Recruiting, Onboarding, Performance Management, Succession Planning• Conducted Staff One on One mentoring/coaching sessions to increase motivation and a positive mindset.• Responsible for managing the compliance domain and ensuring best practices related to all business activities are followed including but not limited to information technology, information security, data management, and HR.• Actively identified and resolved issues or opportunities for enhanced user experience and other HRIS integrations.• Developed and documented all current/new HRIS business process workflows for efficiency and compliance.• Provided test estimations with Peer review test cases.• Executed the test plan and manage all activities in the test plan to ensure that all the objectives are met and that the solution works as expected.• Ensured that every phase and feature of the software solution is tested and that any potential issue is identified, documented, and reviewed with the business (Product Owner) before the product goes live.• Performed testing in terms of functionality, automation, performance, load/stress, reliability, stability and compatibility with other legacy and/or external systems.• Maintained metrics on testing, bug fixing, and user acceptance testing.• Backend database testing including validating data and database objects using SQL.• Accurately assessed and documented impact of software defects.• Ensured that validated deliverables meet functional and design specifications and requirements.• Worked on multiple browsers, operating systems and mobile devices.

• Responsible for the support and maintenance of Citibank HR systems. Also responsible for processing employee data, generating HR-related reports, managing system upgrades, and maintaining data integrity as per banking laws.• Supervised the day-to-day activities of our HR information systems and managed a team of HRIS members to define and drive the overall HRIS roadmap.• Supported management on structural and labor law policy matters related to the HRIS.• Maintained data integrity in systems by regularly analyzing data.• Managed requests for process improvements, system enhancements, and the development and/or purchase of new software applications.• Responsible for mentoring and coaching the team to develop expertise and drive process and configuration excellence.• Conducted synthesizing and documenting requirements for process improvement, enhancements, new software, and strategic initiatives.• Prepared system flowcharts using Microsoft Visio.• Acted as HR Lead for in-progress HRIS system implementation, including continued testing and configuration, security administration, report writing, system optimization post-go-live, and coordination and management of cross-functional dependencies between HR, Benefits, IT, Budget, and Payroll.• Worked alongside the IT department to perform regular assessments and improvements to the HRIS.• Designed user-friendly processes, guidelines, and documentation.• Oversaw all system upgrades and areas of improvement, recommended changes, and implemented functional solutions for existing systems in partnership with the Information Technology department and the user community.