Ryan Fairweather Email & Phone Number

Blooming Grove, New York, United States

• Resolve general customer inquiries, concerns, and complaints while ensuring the delivery of excellent customer service in a high-volume call center environment• Handle calls related to Gas, Electric, Dangerous Conditions and Safety concerns. Ensure procedures and protocols are adhered and executed to ensure proper routing and handling. • Foster a smooth transition to the company’s new platform; Oracle CC&B, effective October 2023• Partner to work in conjunction with the Billing To Do Team in an effort to resolve any issues and/or discrepancies as they pertain to proper billing of accounts in a joint effort with Customer Meter Operations• Coordinate Cut At Poles and Cut At Curbs with Electric/Gas Operations and Customer Meter Operations to follow PSC guidelines to knock and lock customers in arrears of $750+• Responsible for creation and implementation of the Departments Outstation Lobby Training Guide for the purpose of training new lobby reps and ensuring consistency in the day to day operations• Proficient in CCB, CIMS, OMS, WMS, MAMS, MDMS, and NRG - Electric/Gas Map Viewers

Poughkeepsie, New York, United States

• Analyze performance and instruct games strategies and techniques in order to prepare athletes for athletic competition• Demonstrate effective presentation skills and maintain high standards of excellence • Observe players while they performed in order to determine the need for individual and team improvement• Collaborate with coaching staff to determine strategy and to identify weakness of opposing team• Analyze the skill set of potential prospects for the future of the program• Fall 2021: Liberty League quarterfinalist with a 9-7-1 record• Fall 2022: Liberty League quarterfinalist with a 8-5-5 record• Fall 2023: Liberty League quarterfinalist with a 8-4-5 record• Fall 2024: Liberty League semi-finalist with a 11-3-5 record NCAA Tournament At-Large Bid

Middletown, Ny

• Contacted new and existing customers on their business needs or new business opportunities through communication of both mobile and internet services• Established good rapport with 75+ clients across Dutchess, Orange, and Putnam county• Developed a profitable business model from first month, with first year sales in excess of $40,000 a month and an increase of 15% gross profit.• Created quotes and placed orders in a live distribution management software called Epicore Eclipse• Attended trade shows and sales conferences to maintain up to date knowledge and network with industry contacts• Planned and organized routes within territories to maximize efficiency and time in the field

Times Union Center

• Responsible for identifying new business opportunities for potential partnerships• Created Power Points to pitch to our potential clients at a future meeting• Manage and adhere to partners that were missing promotional products• Made phone calls to sell tickets to new customers and season ticket holders • Worked closely with team members to execute operations on a Game-Day script• Served as the project leader for creating the 2019 Corporate Partnerships Directory

Albany, New York Area

• Performed proprietary team Deep Dives with potential clients to uncover unmet business needs and develop actions plans to drive results• Provided market analysis for clients and project teams and offer valuable insights to assist in reaching company objectives• Complete research assignments with key information to be delivered to clients

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Gpa: 3.824

Activities and Societies: Sage Men’s soccer team, Sage Golf team, SAAC member (Student Athletic Advisor Committee), Community Service.

Advanced Regents High School Diploma

Activities and Societies: Varsity Soccer, Varsity Golf National Honor Society, Varsity Club