Marcel Allen Email & Phone Number

• Drive new business in fast paced large call center• Learn new innovative products ranging from cell phones/mobile broadband devices/ home cable/phone & internet services/bluetooth products• Sell products and services with professionalism and integrity• Establish and maintain excellent customer relationships at all levels and act as a liaison between sales support and customers to provide superior service and solutions • Meet or exceed monthly and annual revenue objectives• Maintain leadership on scorecard performance rankings and metrics • Perform first and secondary manual/automated verifications• Recognize fraudulent activity and act accordingly• Process Debit/Credit payment• Customer follow up with contract Terms & Conditions

• Educate and familiarize myself with measuring instruments that obtain data for real value colored or textured products• Create revenue by generating new leads for Regional Managers• Responsible for organizing leads for sales as well as tracking and ensuring sales deadlines are met• Develop sales analyst techniques to determine customer prospects• Work with and take direction from Sales associates and Managers to achieve team and department goals• Email correspondence, Fax work, Mailers• Identify client needs and pre sell products• Convert lead info into quality demo opportunities for Regional Managers

• Received license to sell natural gas and electricity in Ontario, Canada and Kentucky and natural gas in Pennsylvania• Drive new business in large call center environment• Outbound calling from a list of provided leads• Follow up on retention calls, work inbound call flow when queue is holding• Train new sales representative• Demonstrate leadership in competitive sales environment• Update rate change information daily through printouts/spreadsheets• Sales script writing• Customer Service/Satisfaction