Faisal Ahammed Email and Phone Number

I am a Telecommunications Engineer with over 2.5 years of experience in the Telecom Maintenance Department, specializing in Telecommunication Transmission. Additionally, I have around 2 years of experience as a Computer Networking professional. Currently, I have been working as a call center solutions professional for about 3 years. I am committed to facing any challenges in pursuit of professional excellence. My greatest strengths are self-competence, strong commitment, and hard work.My Expertise:◼️ gPlex Call Center Solution Support, gPlex chat bot Support, gPlex AI solution Support.◼️ Install, Configure, Test and tech Support to gPlex Contact Center.◼️ Design & architect IVR tree based on client demand.◼️ Maintaining cloud-based service support (Call Center, PBX, gTalk Home, gTalk Pinless, gPlex Softswitch, gPlex Dialer).◼️ Responsible for assisting implementation, troubleshooting, and maintaining all process of call center.◼️ IT Infrastructure Operation and Service Management◼️ Configure and Maintenance of network equipment (i.e. Cisco, MikroTik, devices)◼️ Configure & Monitoring Static & Dynamic routing (RIP, EIGRP, OSPF, & BGP) using Cisco Router and switching (VLAN, VTP, STP) using Cisco and MikroTik Router.◼️ Configure and troubleshoot OSPF in MikroTik Router◼️ Gpon & Epon OLT configuration◼️ Inter VLAN routing◼️ Redistributing routing protocols◼️ ACL configuration (Standard ACL, Extended ACL)◼️ Design, installation, and evaluation of the network◼️ Provision for troubleshooting assistance◼️ Install, configure and manage IT devices◼️ Troubleshooting computer problems and solutions◼️ Telecommunication Transmission & Maintenance