Talent Management

•Answer and direct phone callsAttends meetings as required with the management team staff. Types agendas for meetings.•Organize and schedule appointments•Plan meetings and take detailed minutes•Write and distribute email, correspondence memos, letters, faxes and forms•Assist in the preparation of regularly scheduled reports•Develop and maintain a filing system•Update and maintain office policies and procedures•Order office supplies and research new deals and… Show more •Answer and direct phone callsAttends meetings as required with the management team staff. Types agendas for meetings.•Organize and schedule appointments•Plan meetings and take detailed minutes•Write and distribute email, correspondence memos, letters, faxes and forms•Assist in the preparation of regularly scheduled reports•Develop and maintain a filing system•Update and maintain office policies and procedures•Order office supplies and research new deals and suppliers•Maintain contact lists•Book travel arrangements•Submit and reconcile expense reports•Provide general support to visitors•Act as the point of contact for internal and external clients•Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Show less

Coordinate production workflow for one or multiple products•Plan and prioritize operations to ensure maximum performance and minimum delay•Determine manpower, equipment and raw materials needed to cover production demand•Assign workers and other staff to particular production operationsAssist in conducting staff training.User’s management for the new hire and transferring terminated employees as well.Maintain daily event log of any system or operation issues impacting… Show more Coordinate production workflow for one or multiple products•Plan and prioritize operations to ensure maximum performance and minimum delay•Determine manpower, equipment and raw materials needed to cover production demand•Assign workers and other staff to particular production operationsAssist in conducting staff training.User’s management for the new hire and transferring terminated employees as well.Maintain daily event log of any system or operation issues impacting performance.Create and manage employee’s data in Cisco and other applications BMC Remedy, Oracle, SAP, Speech log.Provide functional staff guidance for various programs.Support and solve operation systems issues and follow up with concern teams. Show less

◾Be in charge of running and managing the call center daily◾Set targets for all other call center agents to meet up with◾Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to◾Understand all organization’s products, services, procedures and guidelines and communicate same to all team members◾Prepare forecasts and budgets for the call center◾Monitor all calls to ensure that due procedures and quality standards are… Show more ◾Be in charge of running and managing the call center daily◾Set targets for all other call center agents to meet up with◾Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to◾Understand all organization’s products, services, procedures and guidelines and communicate same to all team members◾Prepare forecasts and budgets for the call center◾Monitor all calls to ensure that due procedures and quality standards are strictly adhered to◾Facilitate and organize training session for all agents and participate in recruitment of new call center agents◾Recommend and purchase gadgets to enhance job performance at the call center◾Conduct regular review of all call center agents performance and organize training sessions for under performers◾Submit regular reports to management and seek new ideas and strategies to improve performance at the center◾Keep up with trends and happenings in the industry and ensuring adherence to industry standards◾Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times◾Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Show less

•Determines requirements by working with customers.•Answers inquiries by clarifying desired information; researching, locating, and providing information.•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.•Sells additional services by recognizing opportunities to up-sell… Show more •Determines requirements by working with customers.•Answers inquiries by clarifying desired information; researching, locating, and providing information.•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.•Maintains call center database by entering information.•Keeps equipment operational by following established procedures; reporting malfunctions.•Updates job knowledge by participating in educational opportunities.•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

•Obtains client information by answering telephone calls; interviewing clients; verifying information.•Determines eligibility by comparing client information to requirements.•Establishes policies by entering client information; confirming pricing.•Informs clients by explaining procedures; answering questions; providing information.•Maintains communication equipment by reporting problems.•Maintains and improves quality results by adhering to standards and guidelines;… Show more •Obtains client information by answering telephone calls; interviewing clients; verifying information.•Determines eligibility by comparing client information to requirements.•Establishes policies by entering client information; confirming pricing.•Informs clients by explaining procedures; answering questions; providing information.•Maintains communication equipment by reporting problems.•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.•Updates job knowledge by studying new product descriptions; participating in educational opportunities.•Accomplishes sales and organization mission by completing related results as needed.•A Providing high-level customer service•Selling products and services directly to consumers•Understanding standard bank transactions, as well as common product and services.•Mastering basic math•Working with various types of technology and software Show less