Faisal Ashraf Email & Phone Number

Sharjah, United Arab Emirates

Sharjah, United Arab Emirates

Dubai, United Arab Emirates

• Managed User Onboarding and Off boarding, Microsoft Azure managing,, Printers, and AV setup.• Assists in the configuration, installation, maintenance, and operation of local area network products and services• Responding to associate service calls to troubleshoot the nature of reported problems and taking the necessary steps to resolve those problems.• Creating and managing user accounts including password reset and OU moving.• Installing and supporting all types of Microsoft Office Products, troubleshooting Outlook, and installation of various applications for users• Worked closely and effectively with vendors to replace/repair defective hardware and software and ISP lease line AMC• Proactively Fetching reports on tickets by technicians and groups and sent them to different departments to reduce SLA violations and escalations• Managed third-party token issuing and administering Access control System in Office

United Arab Emirates

• Managed User On boarding and Off boarding, Active Directory managing, Certificate Issuing Deploying new Workstations, Printers and AV setup.• Assists in the configuration, installation, maintenance, and operation of local area network products and services• Responding to associate service calls to troubleshoot the nature of reported problems and taking the necessary steps to resolve those problems.• Creating and managing user account including password reset and OU moving.• Installing and supporting all types of Microsoft Office Products, troubleshooting Outlook and installation of various applications for users• Worked closely and effectively with vendors to replace/repair defective hardware and software and ISP lease line AMC• Proactively Fetching reports on tickets by technician and groups and sent it to different departments to reduce SLA violations and escalations• Managing third party token issuing and administered Access control System in Office

Lahore, Punjab, Pakistan

• Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues• Monitor and respond quickly to incoming requests relate to IT issues• Maintain computer systems and act as support if any system goes down• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.• Maintain user PCs, including upgrades and configuration as needed• Install, configure, and upgrade PC software• prioritize and escalate issues where required• managed inventory and tracked all hardware and software used• Keep inventory of all equipment, software, and license users

Lahore, Punjab, Pakistan

• Installing and configuring computer hardware, software, systems, networks, printers and scanners• Monitoring and maintaining computer systems and networks• Providing technical support across the company• Repairing and replacing equipment as necessary• Testing new technology• Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures• Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring• Assist in moving desktop equipment to different locations• served on team installing hardware and software upgrades• Trained more junior staff members• Performed troubleshooting using different diagnostic techniques• Troubleshoot, diagnose, and resolve technical hardware and/or software issues• Redirect unresolved issues to the next level of support personnel• managed inventory and tracked all hardware and software used• Installed, configure and modify hardware and software to ensure optimal performance• Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales.• In-depth knowledge of a range of software applications and operating systems.• Maintained workgroup in WINDWS SERVER 2008• Maintained Company Accounting Software, take daily backup• Maintained File server and all user’s systems data backup

Lahore, Punjab, Pakistan

• Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues• Monitor and respond quickly to incoming requests relate to IT issues• Maintain computer systems and act as support if any system goes down• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.• Maintain user PCs, including upgrades and configuration as needed• Install, configure, and upgrade PC software• Prioritized and escalated issues where required• Managed inventory and tracked all hardware and software used• Keep inventory of all equipment, software, and license users

Lahore, Punjab, Pakistan

• Working in Computer Lab, Testing New Hardware • Computer Repairing• Stock maintenance• Keep a record of sales and restock the store accordingly• Take delivery of all incoming materials and reconcile with PO.• Ensure accuracy of the facility’s inventory system by updating records of physical inventory totals, receipts, adjustments, and returns• Responsible for packing, pricing, labeling, and returning supplies• Responsible for PC’s, Printers, Servers and related equipment.

Lahore, Punjab, Pakistan