Wedgewood Enterprise Corporation –Work Responsibilities:• Maintained company Active Directory database to ensure proper domain security permissions and authorizations for end users and user groups. • Configured VPN connections for employees on PCs & Macs as required for Remote Access of end user files and company servers. • Configuring Microsoft Exchange configurations on the computer, mobile phone, and Ipad. •Shoretel Phone system VOIP installation and maintenance.•Basic experience with Microsoft Server 2008•Provide support (hardware, software, Androids, IPhone, iPad, Jetpack, Surface wireless equipment)• Manage procurement for IT department. •Restored Windows operating system when issues occurred such as viruses Assit in purchase of hardware and software for employees.•Processed return requests for defective products and assets. •Performed routine maintenance, repairs, and upgrading Pc and Mac.•Install and configure computer hardware and software• Assist employees with computer and printer problems• Trouble Shooting operating systems and network connectivity issues.•Processed return request for defective products.•Held one-on-one training sessions with employees to train them on how to use company real-estate software such as Yardi, Minerva, Fortress.•Provided hardware, software, user's account and network support. •Provided Remote desktop support.•Active Directory account setup, unlock and reset support. •Responsible for creating and de-activating user accounts. •Performed installation, configuration, and troubleshooting hardware and software problems. •Opened, resolved, and escalated helpdesk trouble tickets. Through Service Now and Kace•Provided internal phone and e-mail support for users with desktop issues.. Monitoring Mimecast for Block emails..Monitoring Azure AAD.Monitoring Verzion Account with 500 Lines