Faisal Khan Email & Phone Number

Gatineau, Qc, Ca

• Support the development, implementation, and testing of new financial software features and functionalities for the investment management fund that oversees the $50 billion retirement portfolio for over 50,000 physicians • Gather business requirements from end users and prepare documentation for the external software developers• Lead QA teams throughout the end-to-end testing lifecycle for software upgrades and maintenance projects• Review project specifications to determine the appropriate QA testing approach and create detailed test cases• Administer and update the regression scripts to continually enhance and optimize the regression testing suite• Assist with testing estimations, track project progress, and disseminate test results and other relevant information • Log defects during test cycles, perform hotfixes when required, and ensure deadlines and requirements are metKey Achievements:✔ Compiled a testing standard manual that served as a valuable resource and training tool for the testing team✔ Routinely worked beyond normal business hours to realize strict production timelines for software releases

• Received orders from English and French clients and fulfilled account trades and transactions in a timely manner• Tasked with purchasing and selling a wide range of mutual funds, equities, GICs, and bonds for physicians• Responded to inquiries, maintained client profiles, conducted follow-up, and investigated and resolved issues • Participated in special projects and strategic campaigns to uncover opportunities for new services and products• Devised and delivered training programs to educate team members on technical systems and best practicesKey Achievements:✔ Always met performance targets and ranked in the top 5 among 35 colleagues for accuracy and customer service✔ Won 2 annual Service Excellence Awards at MD Financial for achieving the highest customer satisfaction rating

• Provided expert bilingual support to help physicians set up and launch their customized business websites• Tracked performance metrics, addressed customer complaints, and prepared detailed reports for management• Monitored website availability and contributed to the development and testing of new services and applications • Delivered technical support for clients using the mydoctor.ca service and tested and escalated all reported bugs• Facilitated focus groups with physician clients to collect feedback and isolate areas in need of improvementKey Achievements:✔ Earned 1 of only 6 annual Service Excellence Awards for exceptional contributions to the new Health Portal project✔ Introduced new training guides to instruct employees on the various internal applications used by the business

Bcomm In Management Information Systems

Dec In Pure & Applied Sciences