Faisal Memon Email & Phone Number

Dubai, United Arab Emirates

India

Pune, Maharashtra, India

Responsibilities: -B2B process.Out calling various facilities across US to retrieve records for the Attorneys.

Pune, Maharashtra, India

Responsibilities:-Handling Airline issues and dealing with new reservations.Co-ordinating with Airline Companies in order to help the passengers in emergency situation.

Pune, Maharashtra, India

Responsibilities:-Handling escalation calls on daily basis and to make sure to provide complete customer satisfaction.Dealing with escalations over live calls and emails with direct customers.Analysing team NPS (Net Protector Score).Out calls to dissatisfied customers.Providing feedback to high flyers in any particular parameter in order to improve their performance and help them to meet their own parameters.Training new joiners and helping them to get certified in process and provide required coaching and feedback to enhance their performance.Supporting all the advisers across the floor on live calls.

Pune, Maharashtra, India

Responsibilities:-Handling escalation calls on daily basis and to make sure to provide complete customer satisfaction.Dealing with escalations over emails with onshore team.Analysing team and floor data to make sure that the Client Metrics are in place.Dealing with out office escalations in absence of Team Manager.Providing feedback to high flyers in any particular parameter in order to improve their performance and help them to meet their own parameters.Training new joiners and helping them to get certified in process and provide required coaching and feedback to enhance their performance.Supporting all the advisers across the floor on live calls.Achievements:-Two Star Awards as a Top Performer in Two Quarters.Got promoted from Associate to Subject Matter Expert in 2 Years.Got Opportunity to train new joiners and to help them to get certified.

Pune, Maharashtra, India

Responsibilities:-To train new joiners and help them to certify themselves for production level.Work Allocation to the team members and to make sure they complete the work on the same day and not keeping in cases pending in their own Queue.Queue management and to make sure that none of the policy is going out of TAT.Auditing cases for new joiners’ post certification in order to enhance their Performance

High School Diploma, Business/Commerce, General

Bachelor'S Degree, Computer Programming, Specific Applications, A