Faisal Nadeem Email and Phone Number

Strategize, execute and manage a variety of ad campaigns to market new listings from beginning to end with help from public relations, operations and real estate agent teams. We conceptualize campaigns, develop and execute all ads, and analyze ad performance results

Please supervise the efficient operations of reception including check-in/check-out procedures. Support team members in handling guest requests and enquires to ensure a positive outcome is achieved. Advise team of any special events or VIP Guests in the hotel for events or for generalaccommodations. Understand thoroughly all hotel room categories, room rates, packages, promotionsand other general product knowledge necessary to perform daily duties. Maximize room occupancy anduse up-selling techniques to promote hotel services and facilities. Assist other departments wherevernecessary and maintain good working relationships with team members.

Organizing shift schedules for team members. Monitoring attendance, tardiness and time offAssigning duties to specific employees based on role and skills. Supervising employees and assisting with tasks as necessary. Conducting performance reviews and sharing feedback with both upper management and team members. Managing employees requests and transgressions. Training new and current team members on tasks. Handling customer issues and managing conflicts. Adhering to company policies and health, safety and employment standards. Balancing cash drawers and preparing cash deposits

Supervise the efficient operations ofreception including check in/out procedures. Support teammembers in handling guest requests and enquires to ensure a positive outcome is achieved. Adviseteam of any special events or VIP Guests in the hotelfor events or for generalaccommodations. Understand thoroughly all hotelroom categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Assist other departments wherever necessary and maintain good working relationships with team members.

Maintain a professional and high-quality service oriented environment at all time. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other department. Processes guest charges voucher and credit card vouchers. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Prepare of End of day procedure. Run end of day process in property management software (PMS). Summarizes results of operations for management

Welcoming guests in the reception with a warmth smile and full attention. Establishing smooth check in and checkout process. Ensuring a memorable stay for all the guests. Ask if guests have a prior booking. Manage the registration process. Ask for identiAcation and ensure. Handle guest check-ins and checkouts appropriately. Operate hotel switchboard, take calls and provide information and transfer calls. Take reservations over the telephone, through emails and in person. Answer queries regarding the hotel’s services and coordinating with the concerned departments to ensure the comfort ofthe guests.