Faisal Alzahrani Email & Phone Number

Al Khobar, Eastern, Saudi Arabia

To support in requirements gathering, analysis, design, development, implementation, and maintenance of the application.To provide 2nd Level support team to follow the change control life cycle of Issue reporting, investigation, analysis & fixing, or follow-up with the vendorTo analyze issues, support testing, and get the fix delivered thoroughly within the stipulated time and meet the target deadlineTo work with related business/operation teams, ITCC support team, QA team, Systems integrations team, vendors, and Systems Integrators to ensure that development activities are in sync with overall project objectives.To work with Infrastructure to ensure that the appropriate hardware, software, storage, and network are in place.Leading deployment, implementation, configuration, and documentation procedures of new applications.

Al Khobar, Eastern, Saudi Arabia

Jubail Industrial City, Eastern, Saudi Arabia

Provide 1st line technical support; answering support queries via phone, email andfax from a remote location.Act as a single point of contact for user issue resolution. This includes defining thethe issue, identifying issue resolution, communication of resolution to requestor &closing of service request or escalate to level 2 support.Take ownership of user problems and be proactive when dealing with user issues.Respond to inquiries from users and help them resolve any hardware or softwareproblems.Help in redirecting requests to appropriate teams.Support users in the use of Computer equipment by providing necessary training andadvice.Monitor IT Services status and report up normal cases to concern IT teams & ITmanagement.Manage on-call and escalation processes.

Jubail Industrial City, Eastern, Saudi Arabia

Saudi Arabia