Faisal Fayyaz Email & Phone Number

I am a results-driven senior leader with a distinguished career marked by elevating global Technical Sales, Services and Customer Success teams to unparalleled success. With a proven track record at VMware, I specialize in fostering trusted advisor relationships with enterprise clients, adeptly translating intricate technical solutions into tangible business outcomes.As the Senior Manager of Customer Success Engineering at VMware, I led the development and expansion of the Tanzu Insights global Customer Success Engineering team. Under my guidance, the team consistently surpassed SaaS product consumption targets, resulting in remarkable ARR growth annually. My strategic initiatives, including a customer engagement model emphasizing value realization, led to a substantial increase in NPS scores. My collaborative approach extended beyond my team, forging close working relationships with cross-functional peers and driving projects aimed at enhancing customer satisfaction and revenue growth.Prior to my current role, I held key positions at VMware, including Manager Pre-Sales Systems Engineering and Lead Cloud Systems Engineer, where I played pivotal roles in driving significant business initiatives and establishing VMware as a leader in cloud computing solutions across the EMEA region. My accomplishments include securing the region's first SaaS deal and spearheading transformative projects for major clients such as Abu Dhabi Ports Company and Emirates Airlines.My expertise spans a wide array of technical proficiencies, including enterprise data center technologies, cloud computing, and software-defined infrastructure solutions. I am highly skilled in leveraging tools such as Salesforce, Tableau, and Gainsight to drive operational excellence and enhance customer success. My leadership is further underscored by my commitment to continuous learning, as evidenced by my numerous certifications and courses in areas such as AWS architecture and data science.As a dynamic leader with a passion for innovation and a commitment to delivering exceptional results, I am poised to make a significant impact in any organization seeking a forward-thinking leader to drive business growth, elevate customer value, and foster a culture of excellence. Connect with me on LinkedIn to learn more about my transformative leadership journey.

Listed skills include Emc Storage, San, Virtualization, Servers, and 16 others.

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  Senior Manager, Customer Success Engineering

  Vmware

  Jan 2021 - Present - Houston, Texas, United States

  Lead the global Customer Success Engineering (CSE) team for Tanzu Insights (aka Tanzu Observability by Wavefront)

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  University Of Nebraska-Lincoln

  Computer Engineering