Actively executed ATL and BTL activities, resulting in an 40% reduction in CAC, through offline collaborations. Thus, accomplishing 35% reduction in overall marketing costs by discovering and leveraging offline markets.Achieved a month-on-month 30% increase in MAU and 48% growth in DAU, by data-driven strategic promotions and partnerships with Brands and Discount Merchants. (Digital / Offline)Brain behind the initiative "Daily Promotions" which included: Maintenance Monday, Tire… Show more Actively executed ATL and BTL activities, resulting in an 40% reduction in CAC, through offline collaborations. Thus, accomplishing 35% reduction in overall marketing costs by discovering and leveraging offline markets.Achieved a month-on-month 30% increase in MAU and 48% growth in DAU, by data-driven strategic promotions and partnerships with Brands and Discount Merchants. (Digital / Offline)Brain behind the initiative "Daily Promotions" which included: Maintenance Monday, Tire Tuesday, Wash Wednesday, Tune-Up Thursday, Fresh Friday & Super Saturday. Achieving a 45% retention on existing customers and 20% weekly growth in New Customer Acquisition with an overall growth of 25% on off-peak days.Led the creative team in designing both written / visual communication material, aligning with the Brand Voice achieving significant increase in engagement across all social media platforms. Show less

As a Customer Experience Lead at PEUGEOT - Clifton Motors, I served as a Customer Experience Intern, helping the Sales and Service Departments manage customer claims and warranties. Additionally, I contributed to the dealership's social media efforts and ensured timely and effective resolution of customer feedback and concerns.

As a Social Media Strategist at KIA Motors - Clifton, I provided valuable support in managing social media, customer service, and marketing activities. This included scheduling appointments through multiple channels and collaborating with interdepartmental managers to ensure efficient fulfilment of warranty and service claims. Additionally, I effectively managed customer accounts for post-calling, promotions, and service check-ups using an ERP system.