Faisal Membęr Email & Phone Number

Manchester, England, United Kingdom

Whilst still responsible for delivering a suite of projects, I have now the responsibility in oversight of complex remediation projects. This includes supporting 5 project managers through their design and implementation, providing a portfolio based strategic view of implementation in the Operations. This often include careful scheduling, managing implementations to optimal operational capacity, recruitment with a strategic view, deriving lessons learned from audits, 2nd line assurance reports and project implementation reviews through the portfolio

Preston, England, United Kingdom

Preston, United Kingdom

Developing Business Strategy and Structure for a growing enterprise within the health sector. Diversifying and establishing new partnerships across the staffing and medical supplies portfolio. Backing from investment groups make these proposition exciting and dynamic. This role provides a wide range of experience for lead generation, client onboarding, sourcing, purchasing and supply chain management

Manchester, United Kingdom

RBS (Personal & Business Banking) Responsible for the designing and implementing one of the largest FCA reportable remediation programmes at RBS. Reviewing over 300,000 Investment products across an international operation with an associated finance provision of £150M.

County Dublin, Ireland

A Remediation Consultant with project responsibilities in supporting a Mortgage programme to remediate customers defaulting to incorrect tracker rates on personal mortgages. A Central Bank of Ireland directive (regulator) to review a portfolio of 60,000 products.

Manchester, United Kingdom

NatWest (Personal Banking)An FCA enforced (Section 166) Mortgage review related to the advice provided to 20,000 customers. Parachuted at the midpoint of programme (design & delivery) to assume control and ensure the remediation commenced & executed on the committed dates with the regulator.

Manchester, United Kingdom

RBS (Commercial Banking) Dedicated Project Manager responsible for the delivery of the Commercial Banking Remediation portfolio. Typically managing 3 or more concurrent remediations supported by project team of 10 workstream leads. Successfully delivered 15 projects for the division.

Manchester, United Kingdom

RBS (Group Change) The Change Consultant responsible for delivering a confidential project involving the closure of a Central London Processing Centre and migration of 100 FTE of work to Manchester. Successful delivery of this project resulted in a 5M cost saving for the Corporate Banking Division within RBS.The Change Consultant responsible for the successful migration of selected Business processes (50FTE impact) into Group Operations India (GOI) for on-shore

Crewe, United Kingdom

The Business Change PM responsible for the outsourcing of customercontact strategy within LSG’s Business transformation programme drivingan annual operating saving of £250kThe Business Change PM responsible for the delivery of a £300k OracleInfused MI capability (OBIEE) within a transformation programme

Crewe, United Kingdom

Senior Business Analyst working that at the sharp end of Business Change, responsible for shaping lifestyle configurable solutions for major Retail Banks and Telecommunications Networks within the UK. The analysis contributed to service enhancements propositions for end Clients and also the deployment of new components & propositions that solidified the organisation as the leaders in lifestyle insuranceKey responsibilities included: Process Design & Documentation, Value Stream Mapping, Requirements Engineering, System Design, Technical Specifications, UAT Strategies, UAT Scripts, UAT Phase Management (Plan, Co-Ordinate, Execute & Close), Post Implementation Analysis, Incident Management

Liverpool, United Kingdom

The Management & Implementation of a Web Portal that services over 600,000 IJ customers & 40 Clients;Working with the Business Stakeholders to extract & document Business Requirements; Translation of these Business Requirements into Functional SpecificationsResponsible for the management of End User Testing, this included the organisation of resources, environment and strategies; Weekly Project Reports & Presentations to stakeholders; The management of a Formal Service Transition into BAU & delivery of Post Implementation Analysis to understand monthly performance after delivery vs original forecast.The Management of a successful Implementation of the largest Purchase Debt portfolio acquired by IJ (£38.5M);Analysis of the portfolio to provide Sales Director indication of its profitability and associated risk; implementation required meticulous co-ordination of key activities within various departments from Sales to IT; Transition of portfolio into call centre which included supporting training material, business processes & policy docs.The Business Change Analyst for a Project that delivered a new flexible Letter system with a forecasted cost saving of 100k a year; Identification, scoping & formulation of a Business Case including goals, objectives & Business impact for the Project;Capturing project and business requirements from stakeholders & articulating them in requirements documentation; Assisting the Executive team to select a suitable supplier by providing options based on scoring matrix; Driving operational efficiency through rationalisation of resources & implementing stream line business processes;

Skipton

The Business Analyst that delivered the requirements for 4 of 12 components of an end to end credit management system and also the delivery of regular tactical mortgage system enhancements;Facilitation of interviews and workshops to define business requirements and the engineering of business processes;Production of detailed requirement for stakeholders, design specification for developers and providing support throughout the system life cycle;Adopted lead analyst duties such as; resource planning, organising workloads for fellow analysts, maintaining issues and risk logs, producing progress reports for Project Managers;In addition to my analytical role, I have facilitated workshops to provide estimations for system enhancements & projects. This information was used for resource planning and release management.Quality Assurance of functional requirements prior to specification sign off;Providing resource/time estimations; Production of Test strategies, Test Plans and manual Test scripts for complex implementations;Defect Management using application called Track Record and Identifying Risks, Issues and reporting them into PM’s;Planning and organising integration testing phase for multiple enhancements and project releases.

Chester, United Kingdom

Lead analyst on a project to invest over £3m in the development of a high speed Internet and E-mail service for 80,000 Barclays Employees World-wide;Producing a high level strategic proposal to consider outsourcing the delivery of the infrastructure; Client requirements were gathered through workshops for a varied user base including UK home users to international;Responsibilities include the production and presentation of a business case, which included comprehensive recommendations pack for Executive reviewDelivered a comprehensive process and solution that accepts automated performance feeds for a portfolio of Barclays critical suppliers and produces Management Information (MI) for Barclays Senior Management Group;Engaged and interviewed Service Managers to elicit report requirements to deliver an MI process and system to Barclays internal standards;