Faite Calhoun, Mba Email & Phone Number

Decatur, Ga, Us

utilize project management skills to deploy virtual desktops to users at Morgan Stanley.

United States

Manage technology hardware and software request from start to finish in the financial industry.Complete assigned projects assigned by upper management.Assist in creating and editing workflows.Create daily reports for management for project progression.Update and manage workflows related to ServiceNow equipment request.Perform QA on workflows and automation.

Completes all kiosk configurations in a timely, accurate, effective, and cost-efficient manner and in compliance with established policies, procedures, practices and client contracts.Subject matter expert with technologies and process within the Operations DepartmentDevelops and Implements new systems, technologies, and processes within the Operations Department.Create technical documentation for tier I, tier II, and support technicians.Works closely with and evaluate third-party service providers to ensure all SLA’s are followed and met.Analyzes trends keeping management informed of the performance of the third party.Provides level III technical support remotely or onsite to customers, contractors and team members and third-party service providers.Prepares timely and accurate operational reports and interpretation as required.Assist in creating and documenting workflows for support management system.Abide by HIPPA and FDA process and regulations.Collaborate with different departments on projects and issues. Research and consult management on new cost reducing hardware and software technologies.

Completes all kiosk configurations in a timely, accurate, effective, and cost-efficient manner and in compliance with established policies, procedures, practices and client contracts. Adheres to master plans and schedules; develops and implements recovery plans for off schedule and unanticipated eventualities. Recommends and carries out efforts to improve existing processes to improve quality or on-time completion. Interacts with customers to carry out projects and tasks. Works closely with SoloHealth’s third party service provider to ensure all SLA’s are followed and met. Analyzes trends keeping management informed of the performance of the third party. Provides level III technical support remotely or onsite to customers, contractors and team members and third-party service providers. Prepares timely and accurate operational reports and interpretation as required. Works closely with existing team members to proactively identify potential issues with the kiosks (e.g. excessive wear/tear and suggest overall system improvements. Assists with various troubleshooting activities for kiosks, kiosk configuration management and reporting procedures.Performs these and other position appropriate duties as required in a competent, professional and courteous manner

Consult customers about the install process, and ensure that the work order is correct.Answer all customer questions and demonstrate how the system works.Exceed monthly product up sale goals to increase company revenue.Generate and follow-up leads on potential new customer.Inventory truck tools and equipment.

Reviews all requested services with the customer to ensure understanding and agreement along with surveying the installation routes and reviews proposed routes with the customer to obtain agreement on the location of cable outlet(s.)Inspects existing bond/ground to ensure compliance with company and National Electrical Code (NEC) requirements; makes new bond/ground as required to protect employees, customers, and equipment from electrical shock or damage.Cleans, stocks, and maintains vehicle and equipment to be prepared to handle all types of video installations.Determines acceptability of video and data services by reviewing television picture quality and PC and modem connections following any work on cable services to provide the best possible service for the customer(s.)Provide information on available services to new and existing customers to sell additional services and attempt to upgrade existing services.Read general system layouts from blueprints.Use basic cable installation tools, hand tools, lift and carry loads of 70lbs or more, access crawl spaces and attics, performs jobs from high locations (on ladders and/or poles approximately 18 to 20 feet above ground) and stand 50-70% of the time.

Establish and maintain long term relationships from randomly selected Panel Members.Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory.Responsible for maintaining work assignments to meet various Nielsen objectives and performance goals including Market and Sample commitments, contractual requirements, quality standards, policy and procedural requirements, and customer satisfaction.Responsible for accurately collecting and reporting Panel demographics and audience information using Nielsen proprietary software.Responsible for diagnosing and troubleshooting data / equipment and taking necessary corrective action to collect and retrieve accurate audience data.Ensure collection and transmission equipment is properly installed and configured in Nielsen Panels to transmit necessary audience data.Maintains company assets following Field policy including in-home networking software and equipment, company car, laptop, and company expense account.Educates and coaches Panel members on operation and usage of Nielsen equipment to ensure optimum performance results.Coaches each Panel member regarding security procedures and expected participation responsibilities to protect the integrity of the Nielsen sample.Must use negotiation skills to gain and maintain cooperation of Panel members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.Accurately entered data into appropriate folder in automated database within twenty-four hours of completed field call for data verification, allowing the correct data to be disseminated in reports for clients.Disassemble and reassemble TV, VCR,DVR, set top boxes for installing monitoring equipment.Set up home networks to send data back to HQ.

Master Of Business Administration (Mba), Business Administration

Bachelors Of Applied Science, Technology Management

Associates Of Applied Science, Fire Management

Education record