Consultant, Technical Solutions
Current• Providing business support and operational customer service needs to Clients launching consumer and/or business credit portfolios and guidance on applications• Collaborating with teams to accomplish Visa and client objectives, finding solutions to complex problems; proactively identify best practices, processing efficiencies/opportunities, providing quantifiable results and system enhancement support• Communicate with clients and various Visa teams (Product, Sales, Account Management, and Operations) to bring successful completion/resolution of projects/issues.• Working with clients to identify and assist with the submission of a new enhancements.• Being Subject Matter Expert of supported products and tools to resolve issues, to successfully identify operational opportunities and train clients.• Create and maintain detailed logs of internal and external interactions within CRM