Ramon Nelson Email & Phone Number

Auckland

Auckland, New Zealand

The Problem Manager is responsible for managing the lifecycle of all Problems. The primary objectives of the role are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented.The Problem Manager will be responsible for the management of assigned Problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures.

Auckland. New Zealand

Maintaining an excellent customer service standard by liaising with customers through multiple channels including telephonic and electronic channels My current role is Customer Service Representative for Mercury Energy(Mighty River Power)Assisting customers to resolve any queries related to their billing, transactional queries, transferring their energy account from one address to another when they relocate. Assist or referring any technical queries to the relevant departments to… Show more Maintaining an excellent customer service standard by liaising with customers through multiple channels including telephonic and electronic channels My current role is Customer Service Representative for Mercury Energy(Mighty River Power)Assisting customers to resolve any queries related to their billing, transactional queries, transferring their energy account from one address to another when they relocate. Assist or referring any technical queries to the relevant departments to enable a swift resolution to the customer query. Assist customers to access their account details via the Mercury Energy website, including availability to the online tools available.The day to day duties are vast and varied as no customer query is identical Show less

Standard Bank Of South Africa - Johannesburg

Business area. A holistic understanding of change, problem and incident management aligning these changes to the banks change governance policiesTo ensure service levels are maintained within Customer Service Management & Support(Output Management)Incident ManagementChange ManagementReport distribution/scheduling(setup, print, routing for Standard Bank branches in SA and Namibia)**2005-04 - 2008-02-28 - Output Management- AdministratorTo ensure service levels… Show more Business area. A holistic understanding of change, problem and incident management aligning these changes to the banks change governance policiesTo ensure service levels are maintained within Customer Service Management & Support(Output Management)Incident ManagementChange ManagementReport distribution/scheduling(setup, print, routing for Standard Bank branches in SA and Namibia)**2005-04 - 2008-02-28 - Output Management- AdministratorTo ensure service levels are maintained within Customer Service Management & Support(Output Management)Assist with Incident management and provide timely responses to queries regarding electronic reporting related to RMS and Report ViewerUpdating of changes in RMS and Report Viewer.Assist various application areas with report suppression.Assist and provide solution to queries regarding Report Viewer/RMS system Show less

Standard Bank Of South Africa - Johannesburg

•To ensure service levels are maintained within Customer Service Management & Support(Output Management)•Incident Management•Change Management•Report distribution/scheduling(setup, print, routing for Standard Bank output

Standard Bank Of South Africa - Johannesburg

•To ensure service levels are maintained within Customer Service Management & Support(Output Management)•Assist with Incident management and provide timely responses to queries regarding electronic reporting related to RMS and Report Viewer•Updating of changes in RMS and Report Viewer.•Assist various application areas with report suppression.•Assist and provide solution to queries regarding Report Viewer/RMS system•Provide departmental support on the incident management… Show more •To ensure service levels are maintained within Customer Service Management & Support(Output Management)•Assist with Incident management and provide timely responses to queries regarding electronic reporting related to RMS and Report Viewer•Updating of changes in RMS and Report Viewer.•Assist various application areas with report suppression.•Assist and provide solution to queries regarding Report Viewer/RMS system•Provide departmental support on the incident management system(REMEDY) Show less

To research ,develop and implement statement codes in line with agreed business plans **2003-09-22 - 2005-01 Standard Bank - IT Solutions Value Systems and Statements(VSS) Support SpecialistTo research, develop and implement statement production in line with agreed business plans.To test any changes and ensure that the changes put in place are a success and effectiveTo resolve queries in regard to statements and provide the necessary feedback… Show more To research ,develop and implement statement codes in line with agreed business plans **2003-09-22 - 2005-01 Standard Bank - IT Solutions Value Systems and Statements(VSS) Support SpecialistTo research, develop and implement statement production in line with agreed business plans.To test any changes and ensure that the changes put in place are a success and effectiveTo resolve queries in regard to statements and provide the necessary feedback with the minimum of downtime.Undertake system and user acceptance testing and provide support to development teamsProvide business systems support to users in systems development Show less

To deliver a secure and cost effective cheque and statement processing function.The control of all computerised systems in the JHB Ledger Centre,monitoring of breakdowns and institution of corrective action as necessaryProcessing of cheques for various departments within the Ledger Centre using Unisys imaging system (VIVA) Capturing of images and sorting of cheques received on a daily basis for processing within the Ledger Centre from various entities within Standard Bank and ACB… Show more To deliver a secure and cost effective cheque and statement processing function.The control of all computerised systems in the JHB Ledger Centre,monitoring of breakdowns and institution of corrective action as necessaryProcessing of cheques for various departments within the Ledger Centre using Unisys imaging system (VIVA) Capturing of images and sorting of cheques received on a daily basis for processing within the Ledger Centre from various entities within Standard Bank and ACB. Staff compliment of 36 Show less