-Reduced tenants complain ratio from 20-30 to 3-4 a day-Conducted technical audits along with maintenance teams of different tenancies-Collaborated in building strong communication among teams-Assisted in maintaining guests and tenant relations by providing timely feedbacks on complains-Scheduled monthly/weekly maintenance activities by categorizing it by high/low priority-Led technical teams for timely completion of daily tasks-Acted as a front face to guests and tenants to ensure their safety and security-Led front desk team of 8 people and maintained top notch service guarantee with induction and trainings-Made staff roasters along with new staff on board coaching-Preferred proper documentations for follow-ups and reporting to higher management

-Record keeping of important documents of over 100 employees for HR department along with providing regular support in basic HR duties-Prepared maximum monthly invoices of different vendors & contractors for finance department-Managed necessary travel and hotel arrangements for expats and employees-Led team of 9 subordinated to manage routine office activities-Organized and secured confidential and sensitive information of foreign employees -Assisted line manager in procurement processes along with maintaining important data-Managed office inventory and provided almost 10 to 15 percent deduction in cost by using fifo method-Held surveys and research for improving quality and reduce cost of daily usable items-Coordinated with vendors continuously for delivering desired outcomes and ensured consistency

-Catered around 150 to 200 visitors on daily basis-Managed team of 32 members of housekeeping and lift operators along with daily meetings regarding overall ambiance-Maintained tenant coordination and provided 10/10 services all the time-Supervised VIP visits and provided exceptional services to prestigious guests-Maintained record of leaves, attendance of all 32 subordinates-Scheduled important technical activities to overcome future hurdles-Minimized tenant/visitor’s complain ratio by almost 30 percent-Oversaw security department to ensure security and safety of complete space-Prepared and presented monthly reports to higher management to track current progress of quality of services

 Conducted regular meeting with clients and customers Presented ideas along with outcome predictions Prepare special plans for prestigious customers Led team for execution of planned activities Received 90 percent positive feedbacks from customers Increased new client ratio by 20 percent Provided innovative ideas on critical situations Provide consultancy services on behalf of company to clients

Greeted and welcomed students, clients, and visitors, providing a professional and friendly first impression.Managed incoming calls and emails, directing them to the appropriate departments or staff members.Scheduled and coordinated appointments, classes, and meetings for students and instructors.Maintained and updated records of student registrations, attendance, and class schedules.Assisted with administrative tasks, including data entry, filing, and managing office supplies.Provided information about courses, programs, and services offered by the institute.Coordinated with instructors and administrative staff to ensure smooth day-to-day operations.Handled inquiries and resolved issues related to course registration, payments, and general support.Ensured the reception area and institute facilities were clean, organized, and welcoming.Managed and processed incoming and outgoing mail and packages.