Equipped with a Bachelor's in Computer Software Engineering from Karachi University, I am currently thriving as a Sales Representative at TVAPE, where lead generation, order processing and retention, and technical support are my forte. Our team is known for delivering top-tier customer support and retaining a high volume of orders, with a keen focus on using Magento and Zendesk to create seamless customer experiences.In this fast-paced role, we've achieved an impressive 6-second average response time and maintained a stellar 4.5-star chat rating, thanks to a collaborative approach and a deep understanding of client needs. Our collective efforts have ensured the generation of substantial leads and the retention of key orders, reflecting our shared commitment to excellence and customer satisfaction.