As a customer service representative at Tabani Groups, I am responsible for ensuring all of our customer have great experience shopping with us and share their love for Tabani Groups, sitting at Home Support center I answer Customer inquiries over e-mail, live chat, telephone throughout my shift. Issues range from trouble with location products to disputes with charges on their accounts. No matter what, I ensure every customer feels satisfied when our interaction is completed.

RESPONSIBILITIES:• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area• Handle all returns courteously and professionally• Sell brand fragrances and related merchandise according to customer service techniques and professional selling skills• Determine customer needs based on personal features and other customer preference related factors• Explain and demonstrate use of fragrances through actual application• Responsible for achieving personal sales goals• Use clientele program to maintain customer profile and contact information to increase personal sales• Be knowledgeable of and perform sales support functions related to POS procedures• Alert Fragrance Counter Manager or GSM of Cosmetics and Fragrances of inventory and other inaccuracies• Attend product training classes and seminars• Ensure proper presentation, organization, storing, and replenishment of stock• Participate in pre-selling and sales driving events to maximize sales• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)• Maintain good housekeeping standards• Ensure work area is free from hazards and work in a safe manner• Adhere to Loss Prevention control and 0compliance procedures• Be in compliance with all hygiene standards• Perform other duties as needed

RESPONSIBILITIES:• Performs all tasks and responsibilities of a Shift Manager as outlined in the Shift Manager job description.• As needed, supervises food preparation to ensure that food safety and operations standards are maintained.• Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the SUBWAY® Operations Manual.• Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees. May conduct written and verbal staff evaluations.• Performs paperwork duties and assists with product orders and inventory as needed.• Assists with planning of special events and promotions.

Responsibilities:• Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.• Demonstrates a complete understanding of menu items and explains them to guests accurately.• Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.• Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.• Prepares food neatly, according to formula, and in a timely manner.• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.• Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.• Performs light paperwork duties as assigned.• Completes University of SUBWAY® courses as directed.