Faizal Khan Email & Phone Number

Delaware, United States

Hyderabad Area, India

A Fully Managed Cloud Infrastructure Solutions provider with optimized back-ends on AWS, Azure & Google Cloud Platforms. Focus on your business while we setup and manage your infrastructure. All in one solutions on the cloud whether it be your application, database, web or storage servers. We got you covered.IT as a ServiceBe it Windows Active Directory.

Hyderabad Area, India

Pushing forward the knowledge and adoption of AWS technologies through community meetups in Hyderabad.

Hyderabad Area, India

• Enterprise Level Incident Management, Change Management and Release Management for HP Nonstop Tandem environment.
• Hands on use of Tandem utilities & subsystems like TACL, FUP, SCF, Pathways, NCPCOM, Enforms, SPOOLCOM, PERUSE, BATCHCOM, MEDIACOM etc.
• Production Support for Debit (Base24) & Credit Card Platforms and core banking systems such as ACH, EFS, Funds etc.
• Pre & Post Technical assistance in HP Nonstop Tandem Hardware replacements such as CLIM failovers and Disk data restores and backups.
• Support through Prognosis Monitoring Tool & BMC Control-M Batch Management, Remedy & HP Service Manager.

Hyderabad Area, India

• Base24 Level2 production support for ATM & POS Transaction processing through real time monitoring of lines, processes, stations and authorization rates
• Enterprise Level Incident Management, Change Management, Release Management and Problem Management for Base24/Tandem systems comprising of 18,000+ ATMs
• NCR & Diebold ATM log analysis to diagnose and repair ATM software & hardware errors
• Incident triaging with vendors like HP, VISA, Mastercard, PULSE, STAR, NYCE, SHAZAM, Diebold, NCR and other transaction processing system vendors to ensure environment stability
• Remote resolution support for ATM issues using interactive/terminal applications to decrease ATM downtime and drive substantial saving on vendor call/repair charges
• Monitoring e-Commerce servers across Unix, Linux and AIX platforms running front end consumer and corporate banking portals

Bengaluru Area, India

• Operations Management overseeing a team of Leads and 15+ Application, Network and System support engineers working on cloud based hosting platforms (Amazon Web Services).
• Function included but not limited to client and vendor management, associate on-boarding, coaching, audits, appraisals, weekly, monthly and yearly project performance reporting.
• Installation, Administration, configuration and monitoring of Linux & Windows servers and Virtual Private Cloud Servers.
• Installation, Administration and configuration of Active Directory, MS Exchange Server, DNS, DHCP, Terminal Server, IIS, ISA Server, RAS, Apache Server, MySQL & MSQL Servers.
• Configuring and securing Networks using Hardware and Software Firewalls, Cisco Router, Switches and configuration of VOIP services.

Bengaluru Area, India

• Trained new hires in batches of 20-30 on technical support for Demon Internet Inc including but not limited to Dialup, DSL, ADSL2+, SDSL etc.
• Developed new and modify existing training materials to suit the growing need for efficiency and streamlining of Training
• Supervised and managed daily function of new and existing technical support agents on the floor after training period which included attending to escalations, managing staffing, coaching and monitoring
• Monitored calls of technical support agents to monitor quality of calls (TQM – Total Quality Monitoring). Provided feedback to agents based on call monitoring and other forms of audits
• Compiled daily, weekly and monthly agent statistics to gauge improvements and areas of concern
• Conducted Team meetings with agents and other supervisors on a weekly basis to review process goals, team performances and product information and updates

Bengaluru Area, India

• (CHWS Wireless – US Department)
• Troubleshoot and configured Dell wireless line of products such as Dell wireless 1395 802.11b/g wireless mini card, Dell Wireless 410 Bluetooth etc
• Provided technical support for software/hardware related configuration of Dell wireless products
• Coordinated using call conferencing with other vendors such as Dlink, Linksys, Netgear, Apple etc. on the same calls to resolve client issues(CHWS Dell XPS & Inspiron – US Department)
• Troubleshoot and configure software and hardware related issues on high end Dell XPS and Inspiron line of laptops
• Troubleshoot on Dell motherboards, Network cards, RAM, PCMCIA cards, Express cards, Video Adapters, Docking stations, Accessories, Hardisk etc

Bengaluru Area, India

• PS&SD (Printing Solutions & Services Division)
• Troubleshoot high end Lexmark X series, T series, E series & W series color, monochrome Printers, MFPs and scanners
• Configured and troubleshoot Enterprise Network MFPs, remote software and wireless printing solutions
• Point of Contact for Enterprise clients such as Coca-cola, Toyota, Mercedes Benz etc. for technical assistance of hardware and software related issues on Lexmark Enterprise Products
• Developed an Agent Assistance Software Program to help agents resolve issues on calls faster and to have adequate documentation of calls