A Fully Managed Cloud Infrastructure Solutions provider with optimized back-ends on AWS, Azure & Google Cloud Platforms. Focus on your business while we setup and manage your infrastructure. All in one solutions on the cloud whether it be your application, database, web or storage servers. We got you covered.IT as a ServiceBe it Windows Active Directory, Exchange Email, SharePoint, web servers or any business application that needs to be hosted, we provide you an all in one consolidated IT environment as a service on the cloudEnterprise Cloud Storage SolutionsSecure, scalable and high performance enterprise class storage on the cloud with 99.999999999% redundancy and 99.99% uptime. Low latency and high transfer speeds achieved using Content Delivery Networks.Fully Managed Cloud DatabasesManaged Databases on the cloud has never been easier. Get your migration started in under 15mins. Supports Amazon Aurora, Oracle, Microsoft SQL Server, PostgreSQL, MySQL and MariaDB.Big Data & AnalyticsBacked by a fully managed big data cluster from Amazon EMR powered by Hadoop with MapR distribution on the cloud, we get your cluster ready in under 10mins!E-commerce SetupPowered by the cloud and a choice of powerful shopping cart application like Magento, PrestaShop, OpenCart, WordPress etc. with free and premium templates to make your e-commerce site stand out from the crowd and easy to manage backend.Mobile App EcosystemMobile Apps - Build, Test & Deploy, Mobile Analytics, Mobile Content Delivery, Mobile User Management. All in one solution on the cloud for your Mobile ecosystem.Content Delivery NetworkEnsure an accelerated and latency free experience for your end users by leveraging content delivery networks to distribute your content globally with ease.Cloud Web HostingUse our robust cloud Hosting network to power your websites starting as low as Rs.49/Month. Comes with a domain name, email and sitebuilder to establish your unique identity on the internet.

Pushing forward the knowledge and adoption of AWS technologies through community meetups in Hyderabad.

• Enterprise Level Incident Management, Change Management and Release Management for HP Nonstop Tandem environment.• Hands on use of Tandem utilities & subsystems like TACL, FUP, SCF, Pathways, NCPCOM, Enforms, SPOOLCOM, PERUSE, BATCHCOM, MEDIACOM etc.• Production Support for Debit (Base24) & Credit Card Platforms and core banking systems such as ACH, EFS, Funds etc. • Pre & Post Technical assistance in HP Nonstop Tandem Hardware replacements such as CLIM failovers and Disk data restores and backups.• Support through Prognosis Monitoring Tool & BMC Control-M Batch Management, Remedy & HP Service Manager.

• Base24 Level2 production support for ATM & POS Transaction processing through real time monitoring of lines, processes, stations and authorization rates• Enterprise Level Incident Management, Change Management, Release Management and Problem Management for Base24/Tandem systems comprising of 18,000+ ATMs• NCR & Diebold ATM log analysis to diagnose and repair ATM software & hardware errors• Incident triaging with vendors like HP, VISA, Mastercard, PULSE, STAR, NYCE, SHAZAM, Diebold, NCR and other transaction processing system vendors to ensure environment stability• Remote resolution support for ATM issues using interactive/terminal applications to decrease ATM downtime and drive substantial saving on vendor call/repair charges• Monitoring e-Commerce servers across Unix, Linux and AIX platforms running front end consumer and corporate banking portals• Troubleshoot, maintain and update Active Directory user accounts for Bank of America and legacy Countrywide Bank employees including but not limited to Domain policies, account activations, share access, application access• Troubleshoot, update, create and configure email accounts on messaging systems like Lotus Notes / Domino Server and Outlook / Exchange Server, Sametime and Microsoft Communicator• Making use of remote tools like SMS, Netmeeting, Remote Desktop to troubleshoot on generic desktop/laptop issues like application installation & configuration, profile configuration, hardware installation and share mapping among many others.• Training of new associates and mentoring them into a production ready state.

• Operations Management overseeing a team of Leads and 15+ Application, Network and System support engineers working on cloud based hosting platforms (Amazon Web Services).• Function included but not limited to client and vendor management, associate on-boarding, coaching, audits, appraisals, weekly, monthly and yearly project performance reporting.• Installation, Administration, configuration and monitoring of Linux & Windows servers and Virtual Private Cloud Servers.• Installation, Administration and configuration of Active Directory, MS Exchange Server, DNS, DHCP, Terminal Server, IIS, ISA Server, RAS, Apache Server, MySQL & MSQL Servers.• Configuring and securing Networks using Hardware and Software Firewalls, Cisco Router, Switches and configuration of VOIP services.

• Trained new hires in batches of 20-30 on technical support for Demon Internet Inc including but not limited to Dialup, DSL, ADSL2+, SDSL etc.• Developed new and modify existing training materials to suit the growing need for efficiency and streamlining of Training• Supervised and managed daily function of new and existing technical support agents on the floor after training period which included attending to escalations, managing staffing, coaching and monitoring• Monitored calls of technical support agents to monitor quality of calls (TQM – Total Quality Monitoring). Provided feedback to agents based on call monitoring and other forms of audits• Compiled daily, weekly and monthly agent statistics to gauge improvements and areas of concern• Conducted Team meetings with agents and other supervisors on a weekly basis to review process goals, team performances and product information and updates• Organized and conducted new product knowledge training sessions for technical support agents and researched to pick out agents requiring refreshing on existing products and policies• Handled Escalations and making callbacks for unresolved issues of clients and provided technical support through Text Chat and E-mail for clients• Coordinated with Sales, Dispatch, Customer Service, Provisioning, Offline Department and British Telecom to ensure all departments have adequate information on individual clients to resolve issues without delays• Configured and troubleshoot core ISP network Cisco Routers and Switches & Configuration of various Hardware and Software Firewalls and implementation of security solutions• Troubleshoot ISP network issues such as BRAS (Broadband Remote Access Server) issues and Routing table Modifications• Troubleshoot and configured Router, Modems, Wireless Access Points of various commercially available brands such as Dlink, Linksys, Netgear, 3Com etc

(CHWS Wireless – US Department)• Troubleshoot and configured Dell wireless line of products such as Dell wireless 1395 802.11b/g wireless mini card, Dell Wireless 410 Bluetooth etc• Provided technical support for software/hardware related configuration of Dell wireless products• Coordinated using call conferencing with other vendors such as Dlink, Linksys, Netgear, Apple etc. on the same calls to resolve client issues(CHWS Dell XPS & Inspiron – US Department)• Troubleshoot and configure software and hardware related issues on high end Dell XPS and Inspiron line of laptops• Troubleshoot on Dell motherboards, Network cards, RAM, PCMCIA cards, Express cards, Video Adapters, Docking stations, Accessories, Hardisk etc

PS&SD (Printing Solutions & Services Division)• Troubleshoot high end Lexmark X series, T series, E series & W series color, monochrome Printers, MFPs and scanners• Configured and troubleshoot Enterprise Network MFPs, remote software and wireless printing solutions• Point of Contact for Enterprise clients such as Coca-cola, Toyota, Mercedes Benz etc. for technical assistance of hardware and software related issues on Lexmark Enterprise Products• Developed an Agent Assistance Software Program to help agents resolve issues on calls faster and to have adequate documentation of calls