Faizal K K Email & Phone Number

Hi there! I’m a dedicated and experienced professional with a strong background in leadership, team management, and customer service. With over 7 years experience in the customer service industry, I have a proven track record of driving productivity and efficiency while maintaining high levels of customer satisfaction.In my current role as Team Lead at LSG, I provide leadership and direction for employees, supervise activities to drive productivity, and handle queries and emails from law firms and clients. I also have experience in team analysis, report generation, and training new staffs. Prior to this, I worked as an Associate at Unimoni, where I handled customer grievance complaints, maintained trackers for complaints and disputes, and worked to resolve customer complaints in a timely and appropriate manner. I also have strong expertise in managing global support teams and handling various communication channels.I possess strong commitment to team dynamics, the ability to contribute expertise, and exceptional customer management instincts. I am fluent in English and native in Malayalam. If you’re looking for a dedicated and experienced professional with a strong background in leadership, team management, and customer service, then look no further! Let’s connect! 😊

Listed skills include Programming, Data Analysis, Microsoft Office, Linux, and 6 others.