Faizan Bhat Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Redwood City, California, Us

Redwood City, California, Us

Objective was to come up with different account data models in Salesforce that would bolster Customer Relationship Management (CRM) quality as a part of SFDC Account Superfund Cleanup project. Performed analysis on use cases to extract insights and to develop potential solutions. Analyzed Salesforce data and opportunity life cycle to design three different account models. Performed data validation between Marketo and Reltio (Master Database Management Tool).

Redwood City, California, Us

My objective in this internship was data validation and reconciliation between Reltio, Marketo, and Salesforce data systems. With General Data Protection Regulation (GDPR) coming into effect on May 25th 2018, and the complex integration changes across different data sources called for a focus on master data management. Wrote SQL queries to decipher data fallout between Marketo and Reltio.  Measured, and validated data integrity between data systems. Highlighted issues to the concerned teams along with the suggested data fixes. Put processes together that defined the steps to do weekly recons which can be used for multiple data sources. Built a road map for future course of actions which included removing multiple tool dependency, automation, and dashboard at the core.

Wayne, Pa, Us

The purpose of this role was to process customer incidents, change requests and critical issues. Report process failures to technical account managers and service management executives with suggested fixes. Handling alert and disaster calls for customers in case of crisis or outages to ensure business resiliency. Proactively engaged incident managers and executive Sungard members on top recurring incidents so that the issues are addressed within the specified OLA.  Identified incidents and changes required in existing customer environment to have technical operation center troubleshoot networking and system incidents. Put processes together with advanced recovery and disaster recovery teams to assure business continuity for customers across the globe. Worked on Active Directory, service center, service now and lotus notes with user’s accounts. Processed outside Vendor Maintenance, accurately drafted notifications to SunGard customers to notify them of upcoming vendor maintenance within documented SLA. Monitored ticket queues, accurately routed tickets and ensured appropriate documentation and ticket CTI’s are completed prior to assignment & reassignment. Escalated issues across different parts of the organization, including cross-functional product, marketing, engineering, and business teams and Sungard’s Executive Members. Managed Sungard crisis outages by creating bridges and supervising conference call’s. Tracked critical or major incidents and shared root cause analysis with the customer. Ensured that service delivery takes place based on the service level agreements.

Master'S Degree, Business Analytics

Engineer'S Degree, Electrical, Electronics And Communications Engineering

Higher Secondary, Mathematics And Science